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- Tasks: Engage visitors with immersive tours and exceptional customer service at a stunning distillery.
- Company: Join Diageo, a leader in the spirits industry, known for its rich heritage and quality products.
- Benefits: Enjoy flexible hours, full training, and the chance to work in a beautiful location.
- Why this job: Be part of a passionate team creating unforgettable experiences in a vibrant industry.
- Qualifications: No specific experience needed, just bring your enthusiasm and love for customer service!
- Other info: Perfect for students seeking seasonal work with varied start dates throughout the year.
Amazing opportunities to work in our client, Diageo's picturesque distilleries across Scotland on a temporary basis. Royal Lochnagar Distillery sits at the foot of the Cairngorm mountains. A mile from Balmoral Castle, this small craft distillery is renowned for its incredible location and outstanding whisky. This prestigious site represents an ever-lasting experience you will not forget. Visitors to Royal Lochnagar Distillery will discover the rich, fruity character of this highland whisky in its home in Royal Deeside.
This exciting opportunity gives you the chance to be part of a dynamic team, creating a sensational experience for visitors at Royal Lochnagar distillery. You will be responsible for bringing to life the stories and craft of the distillery with passion and enthusiasm - giving visitors an immersive and engaging experience at the distillery visitor experience.
This role requires you to provide first class customer service. From warmly greeting visitors, to hosting tours, and working within retail as a product expert, you will also be involved in the preparation and serving of food and drink in the bar and ensuring hygiene standards are maintained throughout the Brand Home. With events throughout the year, you will be part of the planning and execution, building relationships with customers and working in an incredible industry full of pride and passion.
Our Perfect Worker
- Do you have character?
- Are you driven and open minded?
- Are you passionate about customer service?
This is a fantastic opportunity to learn new skills and be part of something extraordinary!
Key Information and Benefits
Full training will be provided. Part- and full-time opportunities available over 7 days and with varied start dates through the season, this role is suitable for everyone, including students.
Contact Detail:
Brightwork Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Brand Home Guides - Royal Lochnagar
✨Tip Number 1
Familiarise yourself with the history and unique characteristics of Royal Lochnagar Distillery. Understanding the stories behind the whisky and the distillery will help you engage visitors more effectively during tours.
✨Tip Number 2
Show your passion for customer service by preparing examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to providing an exceptional visitor experience.
✨Tip Number 3
Network with current or former employees of Diageo or similar distilleries. They can provide valuable insights into the company culture and what it takes to succeed in this role, which can give you an edge during the selection process.
✨Tip Number 4
Be prepared to showcase your enthusiasm and personality during any interviews or interactions. The role requires a dynamic and engaging presence, so let your character shine through to make a memorable impression.
We think you need these skills to ace Seasonal Brand Home Guides - Royal Lochnagar
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Diageo is looking for in a Seasonal Brand Home Guide. Pay attention to the key responsibilities and required skills, such as customer service and storytelling.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or hospitality. Use specific examples that demonstrate your passion for whisky or distilleries, as well as any previous roles where you engaged with visitors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the distillery. Mention why you are drawn to Royal Lochnagar and how your personality aligns with their values of character and passion.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Brightwork Ltd
✨Show Your Passion for Whisky
Make sure to express your enthusiasm for whisky and the distilling process during the interview. Share any personal experiences or knowledge you have about Royal Lochnagar or similar distilleries, as this will demonstrate your genuine interest in the role.
✨Emphasise Customer Service Skills
Since the role involves providing first-class customer service, be prepared to discuss your previous experiences in customer-facing roles. Highlight specific examples where you went above and beyond to ensure a great experience for customers.
✨Demonstrate Team Spirit
This position requires working as part of a dynamic team. Be ready to talk about your ability to collaborate with others, share experiences of successful teamwork, and how you contribute positively to group dynamics.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples where you had to think on your feet, especially in a customer service context, and be ready to explain how you managed those situations.
