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- Tasks: Be the go-to person for clients, managing requests and ensuring top-notch service.
- Company: Join a growing operations-led business that values client experience.
- Benefits: Enjoy a competitive salary, clear progression opportunities, and a supportive team environment.
- Other info: Fast-paced role with opportunities to develop your skills and career.
- Why this job: Make a real impact by enhancing client relationships in a dynamic setting.
- Qualifications: Experience in client services or account coordination is a plus.
The predicted salary is between 28000 - 30000 £ per year.
Brightwork are supporting an established and growing operations-led business looking to add a Customer Service Executive to its account team. This role is ideal for someone who enjoys being the day-to-day point of contact for clients, thrives in a fast-moving environment and takes pride in delivering a high standard of service.
You'll work closely with a portfolio of clients, coordinating requests, managing timelines and ensuring work is delivered accurately and on time across a number of internal teams.
The RoleThis is a hands-on, relationship-driven role where no two days are quite the same. You'll be responsible for managing ongoing client activity once work is live, ensuring communication is clear, expectations are managed, and issues are resolved quickly.
Responsibilities will include:- Acting as the primary day-to-day contact for assigned client accounts
- Handling incoming requests, updates and changes efficiently and professionally
- Coordinating activity across internal functions such as operations, production, logistics and compliance
- Tracking orders, schedules and deliverables to ensure deadlines are met
- Keeping clients informed of progress and proactively flagging any risks or delays
- Managing documentation, approvals and general account administration
- Building strong working relationships with both clients and internal stakeholders
This role would suit someone with experience in a client-facing or account-handling position within a structured, operational environment. The ideal person will have:
- Experience in client services, account coordination, customer success or customer operations
- Exposure to fast-paced industries
- Strong organisational skills and the ability to manage multiple clients or tasks at once
- A calm, professional communication style and confidence speaking with external stakeholders
- Attention to detail and pride in getting things right first time
- A proactive mindset and the ability to spot issues before they become problems
- Join a growing business where client experience genuinely matters
- Work in a collaborative team with clear processes and support
- Gain exposure to complex, end-to-end operational workflows
- Competitive salary and clear progression opportunities as the business continues to scale
Customer Service Executive in Livingston employer: Brightwork Ltd
Contact Detail:
Brightwork Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Livingston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with what they’re looking for. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your communication skills! As a Customer Service Executive, you'll need to convey information clearly and professionally. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Service Executive in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any client-facing roles you've had and showcase your organisational skills – we want to see how you can thrive in a fast-paced environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your proactive mindset can help us deliver top-notch service to our clients. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your application demonstrates your calm and professional communication style. Whether it's in your CV or cover letter, let us see how you handle client relationships.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at Brightwork Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its operations. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your ability to communicate clearly and manage expectations, as these are crucial for a Customer Service Executive.
✨Demonstrate Your Organisational Skills
Since the role involves juggling multiple clients and tasks, be ready to discuss how you stay organised. Share specific tools or methods you use to track orders and deadlines, and how you ensure nothing slips through the cracks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, the types of clients you'll be working with, or how success is measured in this position. This shows you're thinking ahead and are genuinely interested in contributing to the team.