At a Glance
- Tasks: Manage key client relationships and lead a dynamic client services team.
- Company: Brightwork, a growing operations-led business with a focus on client success.
- Benefits: Competitive salary, clear progression opportunities, and a supportive work environment.
- Other info: Join a vibrant team and help drive the company's growth.
- Why this job: Shape client services and make a real impact in a fast-paced setting.
- Qualifications: Experience in account management or customer service leadership is essential.
The predicted salary is between 35000 - 40000 € per year.
Brightwork are supporting a growing operations-led business seeking an experienced Key Account Manager to take ownership of key client relationships and lead a small client services team. This role is ideal for someone who enjoys balancing strategic relationship management with hands-on operational oversight, and who takes pride in delivering consistently high levels of client service in a fast-paced, delivery-focused environment.
As Key Account Manager, you'll be responsible for the overall health of a portfolio of client relationships. You'll act as the senior point of contact, ensuring clients feel supported, informed and confident that work is being delivered to a high standard. Alongside this, you'll manage and support a team of client services professionals who handle the day-to-day account activity.
- Owning and developing long-term client relationships
- Ensuring service levels, communication standards and delivery timelines are consistently met
- Leading, mentoring and supporting the client services team
- Overseeing account workloads, priorities and resourcing
- Proven experience in account management, customer success or customer services leadership
- Genuine influence over client relationships and service delivery
- Opportunity to lead and shape a client services function
- Competitive salary and clear scope for progression as the organisation continues to scale
Brightwork offers the services of a recruitment agency for permanent roles and a recruitment business for temporary roles.
Locations
National Account Manager - full time in Glasgow, North East employer: Brightwork Ltd
Brightwork is an exceptional employer that fosters a dynamic and supportive work culture, perfect for those looking to thrive in a fast-paced environment. With a competitive salary range of £35,000–£40,000 and clear opportunities for career progression, employees are encouraged to develop their skills while leading a dedicated client services team. The company values strategic relationship management and operational excellence, making it an ideal place for professionals who take pride in delivering high-quality client service.
StudySmarter Expert Advice🤫
We think this is how you could land National Account Manager - full time in Glasgow, North East
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Key Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. We want you to be able to discuss how you can enhance client relationships and lead a team effectively. Show them you’re the perfect fit for their fast-paced environment!
✨Tip Number 3
Practice your pitch! You’ll need to communicate your experience in account management clearly and confidently. We suggest rehearsing with a friend or in front of a mirror to nail that delivery.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out. Plus, applying directly shows your enthusiasm and commitment to joining the team.
We think you need these skills to ace National Account Manager - full time in Glasgow, North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in account management and any leadership roles you've had. We want to see how you’ve successfully managed client relationships and delivered high levels of service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've balanced strategic management with hands-on operations, just like we do at StudySmarter.
Showcase Your Team Leadership Skills:Since you'll be leading a client services team, make sure to highlight your mentoring and support skills. We love seeing candidates who can inspire and guide their teams while ensuring client satisfaction.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Brightwork Ltd
✨Know Your Clients
Before the interview, research the company's key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can effectively manage and nurture these relationships.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams. Share specific examples of how you've mentored or supported team members in the past, as this role requires strong leadership in client services.
✨Demonstrate Operational Insight
Since the role involves operational oversight, think of examples where you've successfully balanced strategic management with hands-on operations. Highlight your ability to ensure service levels and delivery timelines are met.
✨Prepare Questions
Have a few thoughtful questions ready about the company’s approach to client relationships and team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
