At a Glance
- Tasks: Manage key client relationships and lead a dynamic client services team.
- Company: Brightwork, a growing operations-led business with a focus on client success.
- Benefits: Competitive salary, clear progression opportunities, and a supportive work environment.
- Other info: Join a fast-paced team where your influence can drive success.
- Why this job: Make a real impact by shaping client services and ensuring top-notch delivery.
- Qualifications: Experience in account management or customer service leadership is essential.
The predicted salary is between 35000 - 40000 € per year.
Brightwork are supporting a growing operations-led business seeking an experienced Key Account Manager to take ownership of key client relationships and lead a small client services team. This role is ideal for someone who enjoys balancing strategic relationship management with hands-on operational oversight, and who takes pride in delivering consistently high levels of client service in a fast-paced, delivery-focused environment.
As Key Account Manager, you'll be responsible for the overall health of a portfolio of client relationships. You'll act as the senior point of contact, ensuring clients feel supported, informed and confident that work is being delivered to a high standard. Alongside this, you'll manage and support a team of client services professionals who handle the day-to-day account activity.
- Owning and developing long-term client relationships
- Ensuring service levels, communication standards and delivery timelines are consistently met
- Leading, mentoring and supporting the client services team
- Overseeing account workloads, priorities and resourcing
- Proven experience in account management, customer success or customer services leadership
- Genuine influence over client relationships and service delivery
- Opportunity to lead and shape a client services function
- Competitive salary and clear scope for progression as the organisation continues to scale
Brightwork offers the services of a recruitment agency for permanent roles and a recruitment business for temporary roles.
Locations
Key Account Manager -Service (Permanent) in Glasgow, North East employer: Brightwork Ltd
Brightwork is an exceptional employer that fosters a dynamic and supportive work culture, ideal for those looking to thrive in a fast-paced environment. With a competitive salary range of £35,000–£40,000 and clear opportunities for career progression, employees are encouraged to develop their skills while leading a dedicated client services team. The company's commitment to high standards of client service and operational excellence makes it a rewarding place to build meaningful relationships and advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager -Service (Permanent) in Glasgow, North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Key Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients, and think about how your experience aligns with their needs. Be ready to share specific examples of how you've successfully managed client relationships and led teams in the past.
✨Tip Number 3
Showcase your soft skills! As a Key Account Manager, communication and relationship-building are key. During interviews, highlight your ability to connect with clients and your experience in mentoring team members to deliver top-notch service.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you a leg up in the hiring process.
We think you need these skills to ace Key Account Manager -Service (Permanent) in Glasgow, North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in account management and any leadership roles you've had. We want to see how you’ve successfully managed client relationships and delivered high levels of service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've balanced strategic management with hands-on operations, just like we do at StudySmarter.
Showcase Your Team Leadership Skills:Since this role involves leading a client services team, make sure to highlight your mentoring and support skills. We love seeing how you've developed others and ensured that service levels are consistently met.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Brightwork Ltd
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can enhance client relationships and deliver exceptional service.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams. Share specific examples of how you've mentored or supported team members in previous roles, as this will highlight your ability to manage and inspire a client services team.
✨Demonstrate Strategic Thinking
Think about how you can balance strategic relationship management with operational oversight. Prepare to discuss how you’ve successfully managed client portfolios and ensured service levels are met while maintaining strong communication.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their approach to client relationship management and how they measure success in their client services team. This shows you’re genuinely invested in the position.
