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- Tasks: Be the go-to person for clients, managing requests and ensuring top-notch service.
- Company: Join a growing operations-led business that values client experience.
- Benefits: Enjoy a competitive salary, clear progression opportunities, and a supportive team environment.
- Other info: Fast-paced role with opportunities to develop your skills and career.
- Why this job: Make a real impact by enhancing client relationships in a dynamic setting.
- Qualifications: Experience in client services or account coordination is a plus.
The predicted salary is between 28000 - 30000 £ per year.
Brightwork are supporting an established and growing operations-led business looking to add a Customer Service Executive to its account team. This role is ideal for someone who enjoys being the day-to-day point of contact for clients, thrives in a fast-moving environment and takes pride in delivering a high standard of service.
You'll work closely with a portfolio of clients, coordinating requests, managing timelines and ensuring work is delivered accurately and on time across a number of internal teams.
The RoleThis is a hands-on, relationship-driven role where no two days are quite the same. You'll be responsible for managing ongoing client activity once work is live, ensuring communication is clear, expectations are managed, and issues are resolved quickly.
Responsibilities will include:- Acting as the primary day-to-day contact for assigned client accounts
- Handling incoming requests, updates and changes efficiently and professionally
- Coordinating activity across internal functions such as operations, production, logistics and compliance
- Tracking orders, schedules and deliverables to ensure deadlines are met
- Keeping clients informed of progress and proactively flagging any risks or delays
- Managing documentation, approvals and general account administration
- Building strong working relationships with both clients and internal stakeholders
This role would suit someone with experience in a client-facing or account-handling position within a structured, operational environment. The ideal person will have:
- Experience in client services, account coordination, customer success or customer operations
- Exposure to fast-paced industries
- Strong organisational skills and the ability to manage multiple clients or tasks at once
- A calm, professional communication style and confidence speaking with external stakeholders
- Attention to detail and pride in getting things right first time
- A proactive mindset and the ability to spot issues before they become problems
- Join a growing business where client experience genuinely matters
- Work in a collaborative team with clear processes and support
- Gain exposure to complex, end-to-end operational workflows
- Competitive salary and clear progression opportunities as the business continues to scale
Customer Service Executive in Edinburgh employer: Brightwork Ltd
Contact Detail:
Brightwork Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with what they’re looking for. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your communication skills! As a Customer Service Executive, you'll need to convey information clearly and professionally. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you're proactive and genuinely interested in the role.
We think you need these skills to ace Customer Service Executive in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Executive role. Highlight any client-facing roles you've had and showcase your organisational skills – we want to see how you can thrive in a fast-paced environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your proactive mindset can help us deliver top-notch client experiences. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your calm and professional communication style. We love candidates who can convey information clearly and effectively, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Brightwork Ltd
✨Know Your Clients
Before the interview, research the company and its clients. Understand their needs and challenges. This will help you demonstrate your ability to be the day-to-day point of contact and show that you’re proactive about client relationships.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you successfully managed multiple tasks or clients. Highlight how you kept everything on track and met deadlines, as this role requires strong organisational skills.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since the role involves a lot of communication with clients and internal teams, being able to convey information effectively is crucial. Consider doing mock interviews to refine your communication style.
✨Be Proactive in Problem-Solving
Think of instances where you identified potential issues before they escalated. Be ready to discuss how you approached these situations and what steps you took to resolve them. This will showcase your proactive mindset, which is key for this position.