At a Glance
- Tasks: Manage key client relationships and lead a dynamic client services team.
- Company: A growing operations-led business in Edinburgh with a focus on client success.
- Benefits: Competitive salary, clear progression opportunities, and a supportive work environment.
- Other info: Join a well-established company with genuine influence and growth potential.
- Why this job: Make a real impact by shaping client relationships and service delivery.
- Qualifications: Experience in account management and strong organisational skills required.
The predicted salary is between 35000 - 40000 € per year.
Brightwork are supporting a growing operations-led business seeking an experienced Key Account Manager to take ownership of key client relationships and lead a small client services team. This role is ideal for someone who enjoys balancing strategic relationship management with hands-on operational oversight, and who takes pride in delivering consistently high levels of client service in a fast-paced, delivery-focused environment.
The Role
As Key Account Manager, you'll be responsible for the overall health of a portfolio of client relationships. You'll act as the senior point of contact, ensuring clients feel supported, informed and confident that work is being delivered to a high standard. Alongside this, you'll manage and support a team of client services professionals who handle the day-to-day account activity.
Responsibilities will include:
- Owning and developing long-term client relationships
- Acting as the escalation point for complex or sensitive client issues
- Ensuring service levels, communication standards and delivery timelines are consistently met
- Leading, mentoring and supporting the client services team
- Overseeing account workloads, priorities and resourcing
- Working closely with operations, production and leadership to align client expectations with delivery
- Identifying opportunities to strengthen partnerships and improve the client experience
About You
You'll be someone who understands how to manage relationships in environments where coordination, accuracy and timelines matter. The ideal person will have:
- Proven experience in account management, customer success or customer services leadership
- Exposure to operational or production-led sectors
- Confidence working with multiple stakeholders, including senior client contacts
- Experience managing or mentoring team members
- Strong organisational and problem-solving skills
- A pragmatic, calm approach to pressure and competing priorities
Why Apply?
- A key role within a growing, well-established business
- Genuine influence over client relationships and service delivery
- Opportunity to lead and shape a client services function
- Competitive salary and clear scope for progression as the organisation continues to scale
For further details on this excellent opportunity, please call Daniel Allan on 07812 436964 or email.
Locations
Key Account Manager in Dunfermline, Fife employer: Brightwork Ltd
Brightwork is an exceptional employer located in Edinburgh, offering a dynamic work environment where you can truly make an impact as a Key Account Manager. With a focus on employee growth and development, the company provides clear progression paths and the opportunity to lead a dedicated client services team, all while fostering a culture of collaboration and high performance. Enjoy a competitive salary and the chance to shape client relationships in a fast-paced, operations-led business that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Dunfermline, Fife
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and how they operate. This will help you tailor your responses and show that you’re genuinely interested in the role and the business.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Key Account Manager role. Highlight your relationship management skills and operational oversight experience to demonstrate you’re the perfect fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Key Account Manager in Dunfermline, Fife
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in account management and any leadership roles you've had. We want to see how you’ve built client relationships and led teams!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've managed client relationships and delivered high levels of service in fast-paced environments.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you’ve tackled complex client issues. We love seeing how you approach challenges and what strategies you use to keep clients happy and informed.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Brightwork Ltd
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can strengthen those relationships and improve client experiences.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing and mentoring teams. Share specific examples of how you've led a team to success, especially in high-pressure situations, as this role requires strong leadership in client services.
✨Demonstrate Problem-Solving Abilities
Think of examples where you've successfully resolved complex client issues. Highlight your pragmatic approach and how you maintained client confidence during challenging times, as this is crucial for the Key Account Manager role.
✨Align with Company Values
Familiarise yourself with the company's mission and values. During the interview, express how your personal values align with theirs, particularly in delivering high levels of client service and operational excellence.
