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For Companies At a Glance
- Tasks: Lead day-to-day operations and support management for existing customers.
- Company: Join Brightwork, a dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Competitive salary, flexible working hours, and opportunities for travel across Europe.
- Other info: Exciting role with travel opportunities and potential for career growth.
- Why this job: Make a real impact by optimising operations and ensuring high-quality service delivery.
- Qualifications: Experience in procurement and supply chain management with strong IT skills required.
The predicted salary is between 40000 - 50000 £ per year.
Brightwork's client is currently recruiting an Implementation and Site Support Manager who will be responsible for supporting the management team for existing customers, leading the operations function at the local level, with full accountability of running the day-to-day operations during implementations. This position monitors and backfills as needed - procurement, warehouse, administrative, customer service and sales activities.
Role/Responsibilities
- Complying with Health & Safety
- Reporting directly to the Director of Operations for Europe with a matrix reporting line to the Director of Implementations Europe.
- Adherence to strict deadlines, providing timely, accurate information.
- Responsible for establishing tracking and reporting contractual KPIs.
- Builds and maintains strong relationships with existing site teams to ensure ongoing customer satisfaction while ensuring customer compliance with contracts.
- Must be able to quickly assess and form a plan for optimizing temporary operations for a variety of customers.
- Oversees execution of high-quality products, services, and processes.
- Monitors quality metrics, identifies opportunities for improvement.
- Appropriately escalates issues timely; collaborates with staff and leadership to ensure success of all objectives.
- Best practice, capture and sharing across sites and or implementations.
- Existing Site operation auditing to evaluate compliance to best practice.
- Developing on an ongoing basis the business operational procedures to implement best practice as it develops.
Candidate Profile & Experience
- The ideal candidate will have procurement, stores operations and spare parts (MRO) knowledge.
- Previous experience in a similar role is essential.
- Strong IT skills are a must (Excel, Word, PowerPoint and Smartsheet).
- The ideal candidate will be flexible and available for short term secondment to customer sites within the United Kingdom and mainland Europe when operational effectiveness requires on site presence.
- Proven experience in supply chain management, wholesale distribution, industrial distribution, manufacturing, or a similarly applicable industry (indirect materials a plus).
- Demonstrated leadership, collaboration, and customer service skills.
- Demonstrated ability to be highly adaptable to new environments.
- Demonstrated consultative skills.
- Strong project management skills.
- Excellent verbal and written communication skills.
- Strong presentation skills with professional presence to deliver materials to an executive audience (internally and/or externally).
- Previous experience with MRO spare parts.
- Previous Aerospace, Pharma & GMP experience an advantage.
- Experience using CMMS systems i.e. SAP, EAM's, Maximo Oracle, Pemac etc.
- Strong organisational skills and the ability to multitask, work to deadlines and work under pressure.
- Flexible approach to all areas of the role.
- Proficiency in Microsoft Office particularly Excel, PowerPoint.
- Experience of using Smartsheet (Not essential).
- Strong communication and interpersonal skills.
- Full UK / European Driving Licence.
- Fluency in English Language. A second European language would be an advantage - German, French, Italian etc.
- Travel to different sites - 40 to 80% including overnight stays.
Working hours 08:00-17:00 Monday-Thursday). Friday 16:00.
If you are interested in this role, please send your most recent CV and salary expectations to the address supplied.
Locations
Implementation & Site Support Manager in Cheshire, Chester employer: Brightwork Ltd
Contact Detail:
Brightwork Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation & Site Support Manager in Cheshire, Chester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Implementation & Site Support Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their KPIs and how you can contribute to achieving them. This will show that you're not just another candidate, but someone who’s genuinely interested in making a difference.
✨Tip Number 3
Practice your presentation skills! As an Implementation & Site Support Manager, you'll need to communicate effectively with various stakeholders. Run through your key points and be ready to showcase your leadership and consultative skills during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job. Plus, it’s a great way to stay updated on new opportunities tailored to your skills and experience.
We think you need these skills to ace Implementation & Site Support Manager in Cheshire, Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Implementation & Site Support Manager role. Highlight your relevant experience in procurement, operations, and customer service. We want to see how your skills match what we're looking for!
Showcase Your Skills: Don’t forget to showcase your strong IT skills, especially with Excel and PowerPoint. If you've got experience with CMMS systems, make that pop! We love seeing candidates who can hit the ground running.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to deadlines and KPIs!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Brightwork Ltd
✨Know Your Operations Inside Out
Make sure you understand the day-to-day operations of an Implementation & Site Support Manager. Brush up on procurement, warehouse management, and customer service processes. Being able to discuss these areas confidently will show that you're ready to hit the ground running.
✨Demonstrate Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Highlight your ability to collaborate and build strong relationships with site teams. This role requires a strong leader, so showcasing your experience in this area is crucial.
✨Be Ready for Problem-Solving
Think of scenarios where you've had to quickly assess a situation and implement a solution. The interviewers will want to see your consultative skills in action, so be prepared to discuss how you handle challenges and ensure operational effectiveness.
✨Show Off Your IT Proficiency
Since strong IT skills are a must, be ready to talk about your experience with Excel, PowerPoint, and any CMMS systems you've used. If you have experience with Smartsheet, even better! Bring examples of how you've used these tools to improve operations or reporting.