At a Glance
- Tasks: Manage key client relationships and lead a dynamic client services team.
- Company: A growing operations-led business in Edinburgh with a focus on client success.
- Benefits: Competitive salary, clear progression opportunities, and a supportive work environment.
- Other info: Join a well-established company with genuine influence and growth potential.
- Why this job: Make a real impact by shaping client relationships and service delivery.
- Qualifications: Experience in account management and strong organisational skills required.
The predicted salary is between 35000 - 40000 € per year.
Brightwork are supporting a growing operations-led business seeking an experienced Key Account Manager to take ownership of key client relationships and lead a small client services team. This role is ideal for someone who enjoys balancing strategic relationship management with hands-on operational oversight, and who takes pride in delivering consistently high levels of client service in a fast-paced, delivery-focused environment.
The Role
As Key Account Manager, you'll be responsible for the overall health of a portfolio of client relationships. You'll act as the senior point of contact, ensuring clients feel supported, informed and confident that work is being delivered to a high standard. Alongside this, you'll manage and support a team of client services professionals who handle the day-to-day account activity.
Responsibilities will include:
- Owning and developing long-term client relationships
- Acting as the escalation point for complex or sensitive client issues
- Ensuring service levels, communication standards and delivery timelines are consistently met
- Leading, mentoring and supporting the client services team
- Overseeing account workloads, priorities and resourcing
- Working closely with operations, production and leadership to align client expectations with delivery
- Identifying opportunities to strengthen partnerships and improve the client experience
About You
You'll be someone who understands how to manage relationships in environments where coordination, accuracy and timelines matter. The ideal person will have:
- Proven experience in account management, customer success or customer services leadership
- Exposure to operational or production-led sectors
- Confidence working with multiple stakeholders, including senior client contacts
- Experience managing or mentoring team members
- Strong organisational and problem-solving skills
- A pragmatic, calm approach to pressure and competing priorities
Why Apply?
- A key role within a growing, well-established business
- Genuine influence over client relationships and service delivery
- Opportunity to lead and shape a client services function
- Competitive salary and clear scope for progression as the organisation continues to scale
For further details on this excellent opportunity, please call Daniel Allan on 07812 436964 or email.
Key Account Manager in Central employer: Brightwork Ltd
Brightwork is an exceptional employer located in Edinburgh, offering a dynamic work environment where employees can thrive in their careers. With a strong focus on employee growth and development, the company provides clear progression paths and the opportunity to lead a dedicated client services team, all while maintaining a culture that values high standards of client service and operational excellence. Join us to make a meaningful impact in a supportive and fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Central
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Key Account Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their needs and challenges, and think about how you can bring value as a Key Account Manager. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your account management skills and any success stories that demonstrate your ability to build strong client relationships and lead teams effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Key Account Manager in Central
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in managing client relationships and leading teams, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about account management and how you can contribute to our team. Be sure to mention any relevant experience that showcases your ability to handle complex client issues.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with practical solutions, especially in fast-paced environments like ours.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Brightwork Ltd
✨Know Your Clients Inside Out
Before the interview, research the company’s key clients and their industries. Understand their pain points and how the role of Key Account Manager can address these. This will show your potential employer that you’re proactive and genuinely interested in their business.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in managing teams and mentoring others. Share specific examples of how you've led a team to success or resolved conflicts. This is crucial as the role involves overseeing a client services team.
✨Demonstrate Problem-Solving Abilities
Think of examples where you’ve successfully navigated complex client issues. Highlight your approach to problem-solving and how you ensure high service levels are maintained. This will illustrate your capability to handle the pressures of the role.
✨Align with Their Values
Familiarise yourself with the company’s culture and values. During the interview, express how your personal values align with theirs, especially regarding client service and operational excellence. This connection can set you apart from other candidates.
