At a Glance
- Tasks: Serve customers and support their whisky exploration while providing a personalised experience.
- Company: Join the prestigious Johnnie Walker Experience team and become a brand expert.
- Benefits: Earn £13.45 per hour with flexible part-time hours and ongoing opportunities.
- Other info: Flexible availability required, including evenings and weekends, with great potential for growth.
- Why this job: Be part of an iconic brand and enhance your customer service skills in a dynamic environment.
- Qualifications: Retail experience and excellent customer engagement skills are essential; whisky knowledge is a plus.
The predicted salary is between 13 - 14 £ per hour.
Our prestigious client, Johnnie Walker Experience, is looking for top Retail Associates to serve customers worldwide and support their whisky exploration. The Retail team is trained to become brand, product, and whisky category experts, interacting with visitors to interpret their desires and make purchase suggestions for mementoes while providing a personalised experience for each guest.
Alongside serving customers, you'll play a key role in merchandising, inventory control and overall operations of the store.
Your Time at Work
- Deliver customer experience to meet or exceed financial targets and service goals.
- Instill passion for the brand with customers and have an in-depth knowledge of products to provide well-informed and outstanding customer service.
- Develop and maintain client database, ensuring repeat visits and customer loyalty.
- Support the team in stock takes and attend all store meetings and training events.
- Represent the brand during promotional events and activities.
- Offer thoughts and ideas to the team for store performance improvements.
- Communicate all potential Health and Safety issues to the Management Team.
- Demonstrate flexibility by supporting any back-of-house and administrative operations as required.
- Strive to exceed personal and store key performance indicators to increase store performance.
- Be a positive representative of the brand.
- Consistently elevate own product knowledge and top-selling skills.
- Develop knowledge of trends in industry to provide the best service possible.
- Maintain a high level of personal grooming and represent the brand image through customer service, attitude and behaviour.
- Handle any customer complaints in a professional, methodical manner to help achieve solutions and offer appropriate recommendations to store management.
- Manage stock effectively and replenish stock when needed, ensuring that cleaning and safety measures are met at all times, fitting with safety and visual merchandising standards.
- Adhere to all company policies, procedures and dress codes.
- Support Loss Prevention strategies and product returns. Alert Management about any concerns immediately.
- Filter customers' feedback about products, promotions and displays.
- Work collaboratively and cross-functionally, reinforcing a 'one team culture'.
- Ensure an inclusive environment for staff and customers.
Our Perfect Worker
- Demonstrable retail experience, top customer service and sales experience.
- Experience in Luxury brands will be a plus.
- Whisky knowledge and a deep enthusiasm for the industry are preferable, though not essential.
- Experience in high footfall retail environments.
- Excellent customer engagement skills, communication and organisational skills.
- Proven operational capabilities, being able to support Back Of House anytime.
- Passion for Retail.
- Demonstrates flexibility and initiative.
- Consistently exhibits professional behaviour and punctuality.
- Have and maintain flexible availability.
- Must have open flexibility to work during peak traffic times, including evenings, weekends and holidays.
Key Information and Benefits
- This is a temporary, ongoing role.
- Part-time basis - 16 hours.
- Flexible starting time - between 07:00 am and finishing time by 09:30 pm (flexibility is required).
- Pay rate: £13.45 per hour.
Retail Associate (Part Time) employer: Brightwork Limited
At Johnnie Walker Experience, we pride ourselves on being an exceptional employer that values our Retail Associates as key contributors to our brand's legacy. Our inclusive work culture fosters personal growth and development through comprehensive training, allowing you to become a whisky expert while delivering outstanding customer service. With flexible working hours and competitive pay, we ensure that our team members enjoy a rewarding experience in a vibrant retail environment that celebrates passion for luxury and craftsmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Associate (Part Time)
✨Tip Number 1
Get to know the brand inside out! Dive into Johnnie Walker's history and product range. When you chat with potential employers, your passion and knowledge will shine through, making you stand out as a top candidate.
✨Tip Number 2
Network like a pro! Attend whisky tasting events or retail meet-ups to connect with industry folks. You never know who might have a lead on that perfect Retail Associate role!
✨Tip Number 3
Practice your customer service skills! Role-play with friends or family to handle different customer scenarios. This will help you feel confident and ready to impress during interviews.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are eager to join our team!
We think you need these skills to ace Retail Associate (Part Time)
Some tips for your application 🫡
Show Your Passion for Retail:When you're writing your application, let your enthusiasm for retail shine through! We want to see that you genuinely care about providing top-notch customer service and have a love for the products you'll be selling.
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or customer service. If you've worked with luxury brands or have any whisky knowledge, don't hold back! We love seeing how your background aligns with what we're looking for.
Be Professional Yet Approachable:Your written application should reflect the professional image we uphold at StudySmarter. Keep it friendly and approachable, just like how we expect our Retail Associates to interact with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Brightwork Limited
✨Know Your Whisky
Brush up on your whisky knowledge before the interview. Familiarise yourself with different types of whisky, including the brands and their unique characteristics. This will not only impress the interviewers but also show your genuine interest in the role.
✨Customer Service Scenarios
Prepare for potential customer service scenarios you might face in the role. Think about how you would handle difficult customers or complaints. Practising these responses can help you demonstrate your problem-solving skills and customer engagement abilities during the interview.
✨Show Your Passion for Retail
Express your enthusiasm for retail and the brand during the interview. Share any relevant experiences that highlight your passion for providing excellent customer service and how you’ve gone above and beyond to create memorable shopping experiences.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you’re genuinely interested in the position and eager to contribute to the team.
