At a Glance
- Tasks: Process and manage customer information while ensuring compliance and resolving queries.
- Company: Join a dynamic team at Brightwork in North Lanarkshire.
- Benefits: Full-time hours, supportive environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and problem-solving.
- Why this job: Be the go-to person for customer service and make a real difference.
- Qualifications: Customer service experience and strong admin skills, especially in Excel.
The predicted salary is between 22000 - 26000 £ per year.
Brightwork have an excellent opportunity for a Customer Service Administrator to join our client in North Lanarkshire. This is a full-time role based on site at their busy office – Hours of work will be Monday to Friday business hours.
Responsibilities
- Accurately processing and uploading sensitive information onto internal databases whilst maintaining compliance standards.
- Dealing with high volume of information and requests coming into the team whilst working to ensure these are processed in line with SLA's.
- Keeping on top of busy workload, prioritising tasks and working to deadlines.
- Acting as a main point of contact for the department.
- Investigating and resolving complex customer account queries/issues.
Qualifications
- Previous Customer Service experience and strong administrative skills including Excel.
- Excellent customer service skills and ability to juggle enquiries whilst using internal systems.
- Experience working with databases and running reports from these.
- Ability to work well under pressure and pick up new systems/processes quickly.
- Required to hold a current Level 1 Disclosure Scotland or be willing to apply for one.
If interested, please submit your CV to Brightwork today!
Customer Service Administrator in Motherwell employer: Brightwork Limited
Brightwork is an exceptional employer, offering a dynamic work environment in North Lanarkshire where employees can thrive in their roles. With a strong focus on employee development and a supportive team culture, we provide ample opportunities for growth and advancement while ensuring a healthy work-life balance. Join us to be part of a dedicated team that values your contributions and fosters a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Motherwell
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to customer service and administration. We all know how tricky it can be to think on your feet, so rehearsing your responses can give you a confidence boost.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Customer Service Administrator in Motherwell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and administrative skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Showcase Your Skills:When writing your application, emphasise your proficiency in Excel and any experience you have with databases. We love seeing candidates who can juggle multiple tasks and thrive under pressure!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and directly related to the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Brightwork Limited
✨Know Your Stuff
Make sure you brush up on your customer service experience and administrative skills. Be ready to share specific examples of how you've handled high volumes of information and resolved complex queries in the past.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Think about how your skills align with processing sensitive information and working with databases, as these will likely come up during the interview.
✨Showcase Your Organisation Skills
Since the role involves juggling multiple tasks and meeting deadlines, prepare to discuss how you prioritise your workload. You might even want to bring a simple example of a time when you successfully managed competing demands.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the systems they use, or how they measure success in the role. This shows your genuine interest and helps you assess if it's the right fit for you.
