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For Companies At a Glance
- Tasks: Manage key client relationships and lead a dynamic client services team.
- Company: Brightwork, a growing operations-led business with a focus on client success.
- Benefits: Competitive salary, clear progression opportunities, and a supportive work environment.
- Other info: Join a well-established company with genuine influence over service delivery.
- Why this job: Make a real impact by shaping client relationships in a fast-paced setting.
- Qualifications: Experience in account management and strong leadership skills required.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Brightwork are supporting a growing operations‑led business seeking an experienced Key Account Manager to take ownership of key client relationships and lead a small client services team. This role is ideal for someone who enjoys balancing strategic relationship management with hands‑on operational oversight, and who takes pride in delivering consistently high levels of client service in a fast‑paced, delivery‑focused environment.
The Role
As Key Account Manager, you’ll be responsible for the overall health of a portfolio of client relationships. You’ll act as the senior point of contact, ensuring clients feel supported, informed and confident that work is being delivered to a high standard. Alongside this, you’ll manage and support a team of client services professionals who handle the day‑to‑day account activity.
Responsibilities will include:
- Owning and developing long‑term client relationships
- Acting as the escalation point for complex or sensitive client issues
- Ensuring service levels, communication standards and delivery timelines are consistently met
- Leading, mentoring and supporting the client services team
- Overseeing account workloads, priorities and resourcing
- Working closely with operations, production and leadership to align client expectations with delivery
- Identifying opportunities to strengthen partnerships and improve the client experience
About You
You’ll be someone who understands how to manage relationships in environments where coordination, accuracy and timelines matter. The ideal person will have:
- Proven experience in account management, customer success or customer services leadership
- Exposure to operational or production‑led sectors
- Confidence working with multiple stakeholders, including senior client contacts
- Experience managing or mentoring team members
- Strong organisational and problem‑solving skills
- A pragmatic, calm approach to pressure and competing priorities
Why Apply?
- A key role within a growing, well‑established business
- Genuine influence over client relationships and service delivery
- Opportunity to lead and shape a client services function
- Competitive salary and clear scope for progression as the organisation continues to scale
Key Account Manager employer: Brightwork Limited
Contact Detail:
Brightwork Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Key Account Manager role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their operations and think about how you can enhance their client relationships. This will show that you’re not just interested in the role, but genuinely invested in their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the responsibilities of managing client relationships and leading a team. Highlight specific examples where you've successfully navigated challenges or improved client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Key Account Manager role. Highlight your account management experience and any leadership roles you've had, as we want to see how you can bring value to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client relationships and how your background aligns with our fast-paced environment. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex client issues in the past. We love seeing candidates who can think on their feet and maintain a calm approach under pressure.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Brightwork Limited
✨Know Your Clients
Before the interview, research Brightwork and their key clients. Understand their business model, challenges, and how they deliver value. This will help you demonstrate your ability to manage client relationships effectively.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams. Share specific examples of how you've mentored team members or resolved conflicts. Highlighting your leadership style will show that you're ready to take ownership of the client services team.
✨Demonstrate Problem-Solving Abilities
Think of examples where you've successfully navigated complex client issues. Be ready to explain your thought process and the steps you took to resolve these challenges. This will illustrate your calm approach under pressure.
✨Align with Their Values
Familiarise yourself with Brightwork's values and mission. During the interview, express how your personal values align with theirs, especially regarding client service and operational excellence. This connection can set you apart from other candidates.