At a Glance
- Tasks: Provide first line IT support and troubleshoot hardware/software issues for users.
- Company: Join a successful global business with a dynamic work culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Great chance to enhance your skills in a supportive environment.
- Why this job: Be the go-to tech hero and make a real difference in users' daily work lives.
- Qualifications: Experience in IT support, Windows/Linux knowledge, and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Our client is currently recruiting an IT Service Desk Analyst who provides first line IT technical support to associates, in terms of hardware, software, and operational problems.
Responsibilities
- First line IT technical support: general support of users on the Windows/Linux network
- Actively communicate with users through the system in order to keep them up-to-date on their support requests
- Prioritising and/or escalation of tickets
- Build, deploy, configure, troubleshoot, and fix computers for end users
- Maintain end user hardware/software as required, including mobile/desktop phones, printers, barcode scanners, laptops, desktop PCs
- Maintain inventory of end user hardware/software in asset management systems
- Create and maintain documentation and SOPs for 1st line IT technical support processes
- General network administration
Experience
- Experience of Service Desk/desktop support in a Windows environment
- Windows Server, Active Directory Network Administration
- Exchange Server, MS Office 365 services skills and experience
- Microsoft Certification, SQL Server, Linux, Network troubleshooting (TCP/IP, LAN, WAN etc.), O365, Ivanti ITSM, firewalls/VPN would be desirable
- ERP experience would be an advantage, SAP in particular
Please note this will be a hybrid role - 3 days onsite, 2 days home. This is an excellent opportunity to join a successful global business.
IT Service Desk Analyst in Glasgow employer: Brightwork Limited
Brightwork is an excellent employer, offering a dynamic work environment in the picturesque location of Dufftown. With a strong focus on employee growth and development, we provide comprehensive training and support for our Events Administrator role, ensuring that you thrive in your career while contributing to memorable events. Our inclusive work culture values teamwork and adaptability, making it a rewarding place to work for those who are passionate about delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Glasgow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Brightwork Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Brightwork Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Brightwork Limited!
✨Direct Apply to Brightwork Limited
Let's not forget to apply directly through the Brightwork Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst in Glasgow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Brightwork Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Brightwork Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Brightwork Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
