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- Tasks: Welcome visitors, handle enquiries, and ensure the site runs smoothly.
- Company: Join a dynamic team in Stirling, dedicated to excellent customer service.
- Benefits: Enjoy a full-time temporary role with potential for growth and experience.
- Why this job: Be part of a vibrant environment where your contributions make a difference.
- Qualifications: Previous customer support experience is preferred; immediate availability is a must.
- Other info: This role offers a chance to develop skills in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
We have an excellent opportunity for an experienced Customer Support Assistant to join our client, at their site in Stirling on a full time temporary basis.
Supporting their client at their site – the successful candidate will support the day-to-day operational management of the building and all visitors.
Responsibilities:
Meeting and greeting all visitors to the site, assisting with enquiries and queries
Assisting with larger bookings and their accompanying hospitality requirements
Resolving any customer complaints or issues, escalating to senior team where appropriate
Conducting daily site walk throughs to check cleanliness, maintenance and compliance
Ensuring all central and public areas are in good order, fully stocked and prepped
General administrative duties as required by the team
The successful candidate will ideally have experience within a similar role and will be able to start immediately and commit to a temporary role.
If interested, please submit your CV to Brightwork today!
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.
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Customer Support Assistant employer: Brightwork Limited
Contact Detail:
Brightwork Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their approach to customer service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your ability to handle customer complaints effectively. This will show your potential employer that you can manage challenging situations with ease.
✨Tip Number 3
Practice your communication skills, as this role requires meeting and greeting visitors. Being articulate and friendly can make a great impression on both the interviewers and future customers.
✨Tip Number 4
Be ready to discuss how you would ensure cleanliness and compliance in the workplace. Having a proactive approach to maintaining standards can set you apart from other candidates.
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support roles. Emphasise skills such as communication, problem-solving, and any previous administrative duties that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your experience in meeting and greeting visitors, handling enquiries, and resolving complaints to demonstrate your suitability for the role.
Showcase Relevant Skills: In your application, clearly outline your skills related to hospitality and customer service. Include examples of how you've successfully managed bookings or resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Support Assistant.
How to prepare for a job interview at Brightwork Limited
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their mission and how they operate will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer support scenarios, such as handling complaints or managing difficult customers. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Communication Skills
As a Customer Support Assistant, strong communication is key. During the interview, practice clear and concise communication. Be sure to listen actively and respond thoughtfully to the interviewer's questions.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the team dynamics, daily responsibilities, and what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.