Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for clients, managing requests and ensuring top-notch service.
- Company: Join a growing operations-led business that values client experience.
- Benefits: Competitive salary, clear progression opportunities, and a supportive team environment.
- Other info: Fast-paced environment with opportunities to learn and grow.
- Why this job: Make a real impact by enhancing client relationships in a dynamic setting.
- Qualifications: Experience in client services or account coordination with strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Brightwork are supporting an established and growing operations-led business and are looking to add a Customer Service Executive to its account team. This role is ideal for someone who enjoys being the day-to-day point of contact for clients, thrives in a fast-moving environment and takes pride in delivering a high standard of service.
You’ll work closely with a portfolio of clients, coordinating requests, managing timelines and ensuring work is delivered accurately and on time across a number of internal teams.
The Role
This is a hands-on, relationship-driven role where no two days are quite the same. You’ll be responsible for managing ongoing client activity once work is live, ensuring communication is clear, expectations are managed, and issues are resolved quickly.
Responsibilities
- Acting as the primary day-to-day contact for assigned client accounts
- Handling incoming requests, updates and changes efficiently and professionally
- Coordinating activity across internal functions such as operations, production, logistics and compliance
- Tracking orders, schedules and deliverables to ensure deadlines are met
- Keeping clients informed of progress and proactively flagging any risks or delays
- Managing documentation, approvals and general account administration
- Building strong working relationships with both clients and internal stakeholders
About You
This role would suit someone with experience in a client-facing or account-handling position within a structured, operational environment.
Ideal Candidate
- Experience in client services, account coordination, customer success or customer operations
- Exposure to fast-paced industries
- Strong organisational skills and the ability to manage multiple clients or tasks at once
- A calm, professional communication style and confidence speaking with external stakeholders
- Attention to detail and pride in getting things right first time
- A proactive mindset and the ability to spot issues before they become problems
Why Apply?
- Join a growing business where client experience genuinely matters
- Work in a collaborative team with clear processes and support
- Gain exposure to complex, end-to-end operational workflows
- Competitive salary and clear progression opportunities as the business continues to scale
Customer Service Executive employer: Brightwork Limited
Contact Detail:
Brightwork Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your communication skills. As a Customer Service Executive, you'll need to convey information clearly and professionally. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your experience in client-facing positions and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your communication style in your application. Use clear and professional language, and don’t shy away from showcasing your ability to manage expectations and resolve issues.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks and clients effectively. In your application, mention specific examples of how you've managed timelines and coordinated activities in previous roles. This will show us you’re up for the challenge!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Brightwork Limited
✨Know Your Clients
Before the interview, research Brightwork and their client base. Understanding their operations and the industries they serve will help you demonstrate your interest and show that you're ready to be the day-to-day contact for clients.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple tasks or clients simultaneously. Highlight how you kept everything on track and met deadlines, as this role requires strong organisational skills.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally. Since the role involves a lot of communication with clients and internal teams, being able to convey information effectively will be key to your success.
✨Be Proactive in Problem-Solving
Think of instances where you identified potential issues before they escalated. Share these examples during your interview to illustrate your proactive mindset and ability to manage risks, which is crucial for this position.