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- Tasks: Provide key admin support and handle customer queries via phone, email, and live chat.
- Company: Join a market-leading organisation in a dynamic Glasgow office.
- Benefits: Gain valuable experience in a growing company with a supportive team.
- Why this job: Perfect for those who love helping others and thrive in a busy environment.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Immediate start available for a temporary role with potential for growth.
The predicted salary is between 24000 - 36000 £ per year.
We have an excellent opportunity for a Customer Service Coordinator to join our client, a market-leading organisation at their Glasgow offices.
This is an ongoing temporary role working Monday to Friday between 9am to 5pm.
Working within their busy offices, the successful candidate will provide key administrative support to the direct team, colleagues, and external customers.
Duties will include:
- Processing and handling customer information via telephone, email, and live chat
- Handling high volumes of information and requests to the team, processing in line with agreed SLA’s
- Updating and maintaining internal customer databases and CRM systems
The successful candidate will:
- Have experience working within a similar role in a customer focused environment
- Have excellent communication skills – both written and verbal
- Be confident working with MS Office packages and be able to work with multiple systems
- Be able to start immediately and commit to an ongoing temporary role
In return, you will gain the opportunity to build and develop your experience within an interesting and continuously growing organisation.
If interested, please submit your CV to Brightwork today!
Brightwork Ltd offers the services of an employment agency for permanent roles and an employment business for temporary roles.
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Customer Service Coordinator employer: Brightwork Limited
Contact Detail:
Brightwork Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role – you never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to shine when discussing your experience in customer service and how you handle high volumes of information.
✨Tip Number 3
Show off your skills! If you’ve got experience with MS Office and CRM systems, be ready to talk about it. Maybe even bring examples of how you've used these tools effectively in past roles.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, we’re always looking for passionate individuals to join our team, so don’t miss out!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in customer-focused environments and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love a polished application!
Highlight Your Tech Savvy: Mention your experience with MS Office and any CRM systems you've used. We’re looking for someone who can handle multiple systems, so let us know how tech-savvy you are in your application!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board as soon as possible. Don’t miss out on this opportunity!
How to prepare for a job interview at Brightwork Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what makes them a market leader in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, communication is key. Prepare examples of how you've successfully handled customer queries in the past, whether through phone, email, or live chat. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Familiarise Yourself with CRM Systems
Since the role involves updating and maintaining customer databases, brush up on any CRM systems you’ve used before. If you’re familiar with specific software, mention it during the interview. This shows that you’re ready to hit the ground running!
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service situations. Think about potential challenges you might face in the role and prepare your responses. This will demonstrate your problem-solving skills and ability to work under pressure.