At a Glance
- Tasks: Lead complex member casework and manage projects in the pensions sector.
- Company: Join Brightwell, a growing company in the defined benefit pensions sector.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and generous holiday allowances.
- Other info: Brightwell values diversity and offers professional development opportunities.
- Why this job: Be part of an inclusive culture while working with cutting-edge technology.
- Qualifications: Experience in pensions administration and strong knowledge of relevant legislation required.
The predicted salary is between 36000 - 60000 £ per year.
Join Our Team as a Technical Services Manager
An exciting opportunity has come available for a Technical Services Manager to join the growing team at Brightwell. In this key role, you will be responsible for providing support to a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core Member Services’ teams as well as supporting on technical pensions issues within the wider team.
What you’ll do:
- Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.
- Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.
- Manage the delivery of scheme events and provide technical oversight on regulatory projects
- Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.
- Reviewing calculations, validating data and supporting the core Member Services teams with high value, sensitive or technically complex cases.
- Keep up to date with relevant legislation and regulations, assisting in disseminating the information to the wider team and working closely with the Legal and Risk & Compliance teams to agree compliant legal and technical solutions.
- Oversee the provision of technical support to the wider team including answering ad hoc technical queries, providing technical input to and reviewing member communications, reviewing Technical Support Notices and supporting development and delivery of training.
- Support the Product Owner in developing the member portal.
- Support the ongoing monitoring of strength of process and systems to reduce risk to the Scheme, improve the member experience and provide technical support for resolving any issues arising, where required.
- Be the technical expert of team specific processes including system specifications, data, Scheme rules and procedures.
- Review the technical aspects of bulk project work, including data analysis, individual and bulk calculations and system updates.
- Compliance with Data Protection/Health and Safety/Quality Management processes and procedures.
- Work closely with the Operational Change team with the continuous improvement programme and quality reviews.
- Other duties, as required.
This role would suit someone with:
- Experience in a technical role within a pensions administration function.
- In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook.
- Proven DB Pension Schemes knowledge and operational experience.
- Excellent verbal and written communication skills.
- Have an excellent knowledge of: Scheme rules and practices, Pensions and related employer legislation/tPR regulatory codes of practice and Administration processes.
- Strong pensions knowledge including HMRC rules & regulations and pensions/employer legislation.
- Strong numeric, analytical and problem-solving skills.
- Ability to communicate / interact at all levels within the organisation.
- Well organised with robust commercial awareness.
- Proven track record/demonstrable record as an experienced pensions practitioner or PMI pensions qualification.
- Experience in managing the delivery of pension scheme events and other projects.
- Experience in other software products
- Specific Microsoft Excel skillset – ability to use and amend standard spreadsheet proformas to carry out non-standard complex individual cases
- Proven experience in a similar role.
Why Brightwell?
As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:
- Annual performance bonus
- 25 days holiday (increasing to 30 with service) plus bank holidays.
- A pension with 15-17% employer contributions (depending on age).
- 8 x salary Life Insurance.
- Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
- Free health assessments.
- Health cash plan.
- Professional study support.
- Employee Assistance Programme and free Wellhub wellness network platform access.
- Free on-site parking.
Building an inclusive work environment:
Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.
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Technical Services Manager in Chesterfield employer: Brightwell
At Brightwells, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Security Controls Manager in Chesterfield, you will benefit from comprehensive professional development opportunities, a supportive team environment, and the chance to make a significant impact on our information security landscape. Join us to be part of a forward-thinking company that values innovation and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager in Chesterfield
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in the defined benefit pensions sector. This will not only help you understand the role better but also demonstrate your commitment and knowledge during any discussions with our team.
✨Tip Number 2
Network with professionals in the pensions industry, especially those who have experience in technical roles. Engaging with others can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed complex casework or resolved complaints in previous roles. Being able to articulate your experience clearly will set you apart from other candidates.
✨Tip Number 4
Showcase your proficiency in Microsoft Office, particularly Excel, as it’s crucial for data analysis in this role. Consider brushing up on advanced functions or creating sample reports to demonstrate your skills.
We think you need these skills to ace Technical Services Manager in Chesterfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in technical roles within defined benefit pensions. Emphasise your knowledge of scheme rules, legislation, and any specific projects you've managed that align with the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the role and the company. Mention how your skills in managing complex casework and complaint resolution can contribute to Brightwell's growth journey.
Highlight Relevant Skills:In your application, clearly outline your proficiency in Microsoft Office and any other technical skills that are pertinent to the role. Provide examples of how you've used these skills in previous positions.
Showcase Your Knowledge:Demonstrate your understanding of pensions legislation and compliance by referencing specific regulations or codes of practice you are familiar with. This will show your expertise and readiness for the role.
How to prepare for a job interview at Brightwell
✨Showcase Your Technical Knowledge
Make sure to highlight your experience in defined benefit pensions administration. Be prepared to discuss specific cases where you've managed complex member casework or handled complaints, as this will demonstrate your expertise in the field.
✨Familiarise Yourself with Relevant Legislation
Stay updated on current pensions legislation and regulatory codes of practice. During the interview, you might be asked about how you would ensure compliance, so having examples ready will show that you're proactive and knowledgeable.
✨Demonstrate Problem-Solving Skills
Prepare to discuss instances where you've successfully resolved complaints or improved processes. Highlight your ability to analyse data and implement solutions, as this aligns with the role's focus on enhancing member experience.
✨Emphasise Team Collaboration
Since the role involves liaising with Legal and external parties, be ready to talk about your experience working in teams. Share examples of how you've collaborated with others to achieve project goals or improve service delivery.
