At a Glance
- Tasks: Lead and manage operations to achieve key targets in the pensions sector.
- Company: Dynamic company based in Chesterfield, Derbyshire, focused on growth and innovation.
- Benefits: Attractive salary, career progression, and a supportive work environment.
- Other info: Join a forward-thinking team dedicated to excellence and continuous improvement.
- Why this job: Take on a leadership role and make a significant impact in the pensions industry.
- Qualifications: Proven experience in operations management within the pensions field.
The predicted salary is between 43200 - 72000 £ per year.
Join Our Team as a Senior Operations Manager
Are you an experienced Senior Operations Manager with a proven background within pensions looking for a fresh challenge? If so, we could have the perfect opportunity for you. Senior Operations Managers are accountable for the effective management of the operation with responsibility for achieving key targets and delivery of positive outcomes for members. The ability to manage operations on a day‑to‑day basis through leadership of a team, driving performance and continuous improvement whilst progressing development of longer‑term strategy will be key to the success in this role.
The role of Senior Operations Manager provides a vital link between front line operations, senior management and third‑party providers, requiring strong leadership, communication and influencing skills as well as operational experience at a level where performance is drivenัส through team development. An advocate for change with the ability to thrive and drive performance in an environment where this is part of the everyday. The Senior Operations Manager will role‑model our values and be responsible for delivering change effectively through team members.
Proactively monitor service performance and KPIs to anticipate and address issues impacting Member Experience and operational effectiveness. Engage with Planning, Reporting & MI on forward planning to ensure resources are aligned to demand forecasts, setting direction on key priorities. Use reporting and analysis tools to improve the quality and speed of operational decision making, in partnershipeam with Planning, Reporting & MI. Deal with escal robbery and put in place plans to avoid repeat complaints, errors and breaches. Prepare and present regular service performance updates to senior stakeholders. Ensure fit for purpose processes and procedures are in place to meet Member Services goals and plans. Implement improvements to ways of working across Member Services that empower staff and reinforce Brightwell’s values and behaviours. unna Work in partnership with Risk & Compliance and Operational Excellence functions to undertake root cause analysis and drive process improvement/quality standards. Set goals, objectives and quality standards for the team and support individuals to make it happen. Recognise and reward outstanding performance across Member Services and work with colleagues to provide feedback and support to address individual performance issues. Monitor and manage attendance to include overtime, annual leave and absenteeism across service operations to meet operational KPIs and budget limits. This role would suit someone with: Proven management experience with strong leadership skills – a role model. A strong knowledge of the pensions. PMI qualified or working towards qualification. Solid experience in operations management. In-depth knowledge of all Microsoft Office software. A positive and professional attitude. The ability to work to deadlines and manage workload appropriately. Experience in operations management in a change environment. Experience of identifying and driving continuous improvement. Experience of successfully leading a team responsible for delivery of multiple services to a high standard. Strong relationship skills with the ability to communicate / interact at all levels within the organisation and external to the organisation. Strong diagnostic, analytical and process skills. Proven management experience in the pensions industry (desirable). Have a working knowledge of: Scheme rules and practices to include experience of working with defined benefit, defined contribution and hybrid arrangements (desirable). HMRC rules and regulations (desirable要). Pensions and related employer legislation (desirable). Why Brightwell?
As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:
- Annual performance bonus.
- 25 days holiday (increasing to 30 with service) plus bank holidays.
- A pension with 15-17% employer contributions (depending on age).
- 8 x salary Life Insurance.
- Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
- Free health assessments.
- Health cash plan.
- Professional study support.
- Employee Assistance Programme and free Wellhub wellness network platform access.
- Free on‑site parking.
Building an inclusive work environment:
Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague.[++]We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.
Apply Now! (sign up and login link here)
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Senior Operations Manager in Chesterfield employer: Brightwell
Brightwell is an excellent employer that prioritises employee well-being and professional growth, offering a supportive work culture where team collaboration thrives. With hybrid work options, employees enjoy flexibility while engaging in meaningful pension administration work that directly impacts scheme members. The company fosters continuous learning and development, ensuring that staff are equipped with the latest knowledge in UK pension legislation and software.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Operations Manager in Chesterfield
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Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Brightwell.
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We think you need these skills to ace Senior Operations Manager in Chesterfield
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Brightwell.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Brightwell. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Brightwell
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Brightwell, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Brightwell, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Brightwell could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Brightwell as they’re likely seeking a candidate who can enhance their workplace culture.
