At a Glance
- Tasks: Manage complex member casework and support various projects in pensions administration.
- Company: Join Brightwell, a growing company focused on inclusive culture and professional development.
- Benefits: Enjoy competitive salary, hybrid work, generous holiday, and excellent pension contributions.
- Other info: Be part of a dynamic team with opportunities for continuous improvement and growth.
- Why this job: Make a real impact in the pensions sector while developing your career.
- Qualifications: Experience in pensions administration and strong knowledge of relevant legislation required.
The predicted salary is between 50000 - 60000 £ per year.
- Join Our Team as a Technical
- Services
- Manager
Location: Chesterfield An exciting opportunity has come available for a Technical Services Manager to join the growing team at Brightwell.
In this key role, you will be responsible for providing support to a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core Member Services teams as well as supporting on technical pensions issues within the wider team.
What youll do: Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.
Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.
Manage the delivery of scheme events and provide technical oversight on regulatory projects Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.
Reviewing calculations, validating data and supporting the core Member Services teams with high value, sensitive or technically complex cases.
Keep up to date with relevant legislation and regulations, assisting in disseminating the information to the wider team and working closely with the Legal and Risk & Compliance teams to agree compliant legal and technical solutions.
Oversee the provision of technical support to the wider team including answering ad hoc technical queries, providing technical input to and reviewing member communications, reviewing Technical Support Notices and supporting development and delivery of training.
Support the ongoing monitoring of strength of process and systems to reduce risk to the Scheme, improve the member experience and provide technical support for resolving any issues arising, where required.
Be the technical expert of team specific processes including system specifications, data, Scheme rules and procedures.
Review the technical aspects of bulk project work, including data analysis, individual and bulk calculations and system updates.
People management duties, as required.
Compliance with Data Protection/Health and Safety/Quality Management processes and procedures.
Work closely with the Operational Change team with the continuous improvement programme and quality reviews.
Experience in a technical role within a pensions administration function.
In-depth knowledge of all Microsoft Office software - Word, Excel, Power Point and Outlook.
Proven DB Pension Schemes knowledge and operational experience.
Have an excellent knowledge of: Scheme rules and practices, Pensions and related employer legislation/t PR regulatory codes of practice and Administration processes.
Strong pensions knowledge including HMRC rules & regulations and pensions/employer legislation.
Well organised with robust commercial awareness.
Proven track record/demonstrable record as an experienced pensions practitioner or PMI pensions qualification.
Experience in managing the delivery of pension scheme events and other projects.
Desirable: Experience in other software products Specific Microsoft Excel skillset ability to use and amend standard spreadsheet proformas to carry out non-standard complex individual cases Proven experience in a similar role.
As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus25 days holiday (increasing to 30 with service) plus bank holidays.
A pension with 15-17% employer contributions (depending on age).8 x salary Life Insurance.
Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)Free health assessments.
Health cash plan.
Professional study support.
Employee Assistance Programme and free Wellhub wellness network platform access.
Free on-site parking.
Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague.
Technical Services Manager (Contract) in England employer: Brightwell
At Brightwells, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Security Controls Manager in Chesterfield, you will benefit from comprehensive professional development opportunities, a supportive team environment, and the chance to make a significant impact on our information security landscape. Join us to be part of a forward-thinking company that values innovation and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager (Contract) in England
✨Join HR Networks
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Brightwell!
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We think you need these skills to ace Technical Services Manager (Contract) in England
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Brightwell. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Brightwell and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Brightwell. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Brightwell's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Brightwell
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Brightwell.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Brightwell will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Brightwell and how you would contribute to adapting HR strategies.
