At a Glance
- Tasks: Manage complex member casework and support core Member Services teams on technical pensions issues.
- Company: Join Brightwell, a growing company with a commitment to inclusivity and professional development.
- Benefits: Enjoy competitive salary, hybrid work, 25+ days holiday, and generous family-friendly policies.
- Other info: Opportunity for continuous improvement and career growth in a dynamic team.
- Why this job: Make a real impact in the pensions sector while developing your career in a supportive environment.
- Qualifications: Experience in pensions administration and strong knowledge of DB Pension Schemes required.
The predicted salary is between 50000 - 60000 £ per year.
- Join Our Team as a Technical
- Services
- Manager
Location: Chesterfield An exciting opportunity has come available for a Technical Services Manager to join the growing team at Brightwell.
In this key role, you will be responsible for providing support to a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core Member Services teams as well as supporting on technical pensions issues within the wider team.
What youll do: Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.
Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.
Manage the delivery of scheme events and provide technical oversight on regulatory projects Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.
Reviewing calculations, validating data and supporting the core Member Services teams with high value, sensitive or technically complex cases.
Keep up to date with relevant legislation and regulations, assisting in disseminating the information to the wider team and working closely with the Legal and Risk & Compliance teams to agree compliant legal and technical solutions.
Oversee the provision of technical support to the wider team including answering ad hoc technical queries, providing technical input to and reviewing member communications, reviewing Technical Support Notices and supporting development and delivery of training.
Support the ongoing monitoring of strength of process and systems to reduce risk to the Scheme, improve the member experience and provide technical support for resolving any issues arising, where required.
Be the technical expert of team specific processes including system specifications, data, Scheme rules and procedures.
Review the technical aspects of bulk project work, including data analysis, individual and bulk calculations and system updates.
People management duties, as required.
Compliance with Data Protection/Health and Safety/Quality Management processes and procedures.
Work closely with the Operational Change team with the continuous improvement programme and quality reviews.
Experience in a technical role within a pensions administration function.
In-depth knowledge of all Microsoft Office software - Word, Excel, Power Point and Outlook.
Proven DB Pension Schemes knowledge and operational experience.
Have an excellent knowledge of: Scheme rules and practices, Pensions and related employer legislation/t PR regulatory codes of practice and Administration processes.
Strong pensions knowledge including HMRC rules & regulations and pensions/employer legislation.
Well organised with robust commercial awareness.
Proven track record/demonstrable record as an experienced pensions practitioner or PMI pensions qualification.
Experience in managing the delivery of pension scheme events and other projects.
Desirable: Experience in other software products Specific Microsoft Excel skillset ability to use and amend standard spreadsheet proformas to carry out non-standard complex individual cases Proven experience in a similar role.
As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus25 days holiday (increasing to 30 with service) plus bank holidays.
A pension with 15-17% employer contributions (depending on age).8 x salary Life Insurance.
Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)Free health assessments.
Health cash plan.
Professional study support.
Employee Assistance Programme and free Wellhub wellness network platform access.
Free on-site parking.
Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague.
Technical Services Manager - Commercial in England employer: Brightwell
At Brightwells, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Security Controls Manager in Chesterfield, you will benefit from comprehensive professional development opportunities, a supportive team environment, and the chance to make a significant impact on our information security landscape. Join us to be part of a forward-thinking company that values innovation and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager - Commercial in England
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Brightwell. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Brightwell.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Brightwell. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Technical Services Manager - Commercial in England
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Brightwell and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Brightwell how you can be a team player!
How to prepare for a job interview at Brightwell
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Brightwell.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Brightwell's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
