At a Glance
- Tasks: Manage complex member casework and support various projects in pensions administration.
- Company: Join Brightwell, a growing team focused on innovation and inclusivity.
- Benefits: Enjoy competitive salary, hybrid work, generous holiday, and professional development opportunities.
- Other info: Inclusive culture with excellent career growth and support for personal development.
- Why this job: Be a key player in improving member services and making a real impact.
- Qualifications: Experience in pensions administration and strong knowledge of relevant legislation required.
The predicted salary is between 50000 - 60000 £ per year.
Join Our Team as a Technical Services Manager
Location: Chesterfield
An exciting opportunity has come available for a Technical Services Manager to join the growing team at Brightwell. In this key role, you will be responsible for providing support to a wide variety of projects with a particular focus on managing complex member casework, complaints handling, scheme events and supporting the core Member Services teams as well as supporting on technical pensions issues within the wider team.
- Support the Trustee discretionary committees such as the Compensation Committee and Delegated Authority Panel ensuring process and documentation is fit for purpose and casework is managed in a timely and appropriate manner.
- Be the principal point of contact with the Legal team and external parties in relation to Scheme, legal and regulatory issues arising from member services casework.
- Manage the delivery of scheme events and provide technical oversight on regulatory projects.
- Lead the complaints handling process using the Internal Disputes Resolution Process where necessary and provide reporting and trend analysis to stakeholders.
- Reviewing calculations, validating data and supporting the core Member Services teams with high value, sensitive or technically complex cases.
- Keep up to date with relevant legislation and regulations, assisting in disseminating the information to the wider team and working closely with the Legal and Risk & Compliance teams to agree compliant legal and technical solutions.
- Oversee the provision of technical support to the wider team including answering ad hoc technical queries, providing technical input to and reviewing member communications, reviewing Technical Support Notices and supporting development and delivery of training.
- Support the ongoing monitoring of strength of process and systems to reduce risk to the Scheme, improve the member experience and provide technical support for resolving any issues arising, where required.
- Be the technical expert of team specific processes including system specifications, data, Scheme rules and procedures.
- Review the technical aspects of bulk project work, including data analysis, individual and bulk calculations and system updates.
- People management duties, as required.
- Compliance with Data Protection/Health and Safety/Quality Management processes and procedures.
- Work closely with the Operational Change team with the continuous improvement programme and quality reviews.
Experience in a technical role within a pensions administration function.
In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook.
Proven DB Pension Schemes knowledge and operational experience.
Have an excellent knowledge of: Scheme rules and practices, Pensions and related employer legislation/tPR regulatory codes of practice and Administration processes.
Strong pensions knowledge including HMRC rules & regulations and pensions/employer legislation.
Well organised with robust commercial awareness.
Proven track record/demonstrable record as an experienced pensions practitioner or PMI pensions qualification.
Experience in managing the delivery of pension scheme events and other projects.
Experience in other software products.
Specific Microsoft Excel skillset ability to use and amend standard spreadsheet proformas to carry out non-standard complex individual cases.
As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:
- Annual performance bonus
- 25 days holiday (increasing to 30 with service) plus bank holidays.
- A pension with 15-17% employer contributions (depending on age).
- 8 x salary Life Insurance.
- Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave).
- Free health assessments.
- Health cash plan.
- Professional study support.
- Employee Assistance Programme and free Wellhub wellness network platform access.
- Free on-site parking.
Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague.
Technical Services Manager (Contract) in Derby employer: Brightwell
At Brightwells, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Security Controls Manager in Chesterfield, you will benefit from comprehensive professional development opportunities, a supportive team environment, and the chance to make a significant impact on our information security landscape. Join us to be part of a forward-thinking company that values innovation and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager (Contract) in Derby
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Brightwell.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Brightwell might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Technical Services Manager (Contract) in Derby
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Brightwell will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Brightwell. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Brightwell confidence in your short-term commitment to the role.
How to prepare for a job interview at Brightwell
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Brightwell.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Brightwell that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
