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For Companies At a Glance
- Tasks: Manage client relationships and ensure satisfaction while driving growth strategies.
- Company: Brightwell is a dynamic company focused on client success and inclusive culture.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, generous holidays, and wellness support.
- Why this job: Be a key player in client operations, making a real impact in a supportive environment.
- Qualifications: Experience in client management, strong communication skills, and a positive attitude required.
- Other info: Join a diverse team committed to professional development and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Join Our Team as a Client Operations Manager
Location: Chesterfield, Derbyshire
Are you an experienced Client Operations Manager looking for a fresh challenge? If so, we could have the perfect opportunity for you. As we continue our growth journey this newly created role within our Service Operations Team will be responsible for building and maintaining strong relationships between our clients and Brightwell. You will be a key player in ensuring client satisfaction, the role provides a vital link between the client stakeholders and colleagues across Brightwell. As an advocate for change the Client Operations Manager will identify opportunities to build or improve upon our product portfolio contributing to Brightwell’s growth strategy and ensuring excellent client satisfaction.
What you’ll do:
- Manage a portfolio of pension clients, acting as point of contact at a strategic and tactical level with senior client management members and other associated stakeholders, building strong client relationships.
- Within Brightwell, work with the wider business functions to ensure all client requirements are met to the highest quality and supporting the senior management team to build and maintain client relationships.
- Support the development of proposals and presenting these to new clients. Identify and develop opportunities for commercial growth and client service level enhancement. Supporting planning and implementation activities at a senior level.
- Report key delivery successes and anticipating client concerns and managing client stakeholder expectations in consideration of operational performance fluctuations, changes in service delivery (including regulatory changes) and project work. Managing day-to-day communications proactively where appropriate, setting expectations for response turnaround to help ensure consistency of treatment across the client portfolio.
- Develop and implement client retention strategies and account development in support of Brightwell’s strategic agenda for growth.
- Oversee client reporting, working with the wider business to ensure reporting is provided to clients on schedule and support with presentations to clients.
- Understand and leverage opportunities to create solutions that meet all stakeholder requirements
- Act as a day-to-day contact for client enquiries, setting expectations for response turnaround and ensuring agreed targets are met
This role would suit someone with:
- A proven track record in developing and maintaining client relationships including senior stakeholder management.
- A high level of commercial awareness with experience in the identification, development and implementation of products and services to meet emerging client needs
- Experience in the sale of new products and services to existing and potential clients
- The ability to build and maintain strategic partnerships with stakeholders
- Strong influencing skills with the ability to communicate effectively at all levels within and external to the organisation
- A positive and professional attitude
- The ability to work to deadlines and manage workload appropriately
- Experience of operating in a change environment
- Experience of identifying and driving continuous improvement
- Proven management experience in the pensions industry (desirable)
Why Brightwell?
As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:
- Annual performance bonus of up to 20%.
- 25 days holiday (increasing to 30 with service) plus bank holidays.
- A pension with 15-17% employer contributions (depending on age).
- 8 x salary Life Insurance.
- Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
- Free health assessments.
- Health cash plan.
- Professional study support.
- Employee Assistance Programme and free Wellhub wellness network platform access.
- Free on-site parking.
Building an inclusive work environment:
Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.
Client Operations Manager employer: Brightwell
Contact Detail:
Brightwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Manager
✨Tip Number 1
Familiarise yourself with Brightwell's values and culture. Understanding their commitment to inclusivity and their RISE corporate values will help you align your approach during interviews and discussions, showcasing that you are a good fit for the team.
✨Tip Number 2
Network with current or former employees of Brightwell on platforms like LinkedIn. Engaging in conversations can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage client relationships and drive commercial growth. Being able to articulate these experiences clearly will set you apart as a candidate who can deliver results.
✨Tip Number 4
Stay updated on industry trends, particularly in the pensions sector. Showing that you are knowledgeable about current challenges and opportunities in the market will position you as a proactive candidate who can contribute to Brightwell’s growth strategy.
We think you need these skills to ace Client Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client relationship management and any relevant achievements in the pensions industry. Use specific examples that demonstrate your ability to build and maintain strong client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in managing client portfolios and driving commercial growth.
Showcase Relevant Skills: Emphasise your strong influencing skills and ability to communicate effectively at all levels. Provide examples of how you've successfully navigated change environments and driven continuous improvement in previous roles.
Highlight Your Commercial Awareness: Demonstrate your understanding of the commercial aspects of client operations. Discuss any experience you have in identifying and developing new products or services that meet client needs, as this is crucial for the role.
How to prepare for a job interview at Brightwell
✨Research Brightwell Thoroughly
Before your interview, make sure to research Brightwell and its services. Understand their client base, especially in the pensions industry, and be prepared to discuss how your experience aligns with their goals and values.
✨Showcase Your Relationship-Building Skills
As a Client Operations Manager, strong relationship management is key. Be ready to share specific examples of how you've successfully built and maintained relationships with clients and stakeholders in previous roles.
✨Demonstrate Commercial Awareness
Highlight your understanding of commercial growth and client service enhancement. Prepare to discuss how you've identified opportunities for product development or service improvements that have benefited your previous employers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage client expectations. Think of past experiences where you successfully navigated challenges and how you can apply those lessons at Brightwell.
