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- Tasks: Manage client relationships and ensure satisfaction while identifying growth opportunities.
- Company: Brightwell is a dynamic company focused on client success and inclusive culture.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, generous holidays, and wellness support.
- Why this job: Join a supportive team that values diversity and offers professional growth opportunities.
- Qualifications: Experience in client management, strong communication skills, and a positive attitude required.
- Other info: This role is perfect for those passionate about driving change in the pensions industry.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Join Our Team as a Client Operations Manager
Are you an experienced Client Operations Manager looking for a fresh challenge? If so, we could have the perfect opportunity for you. As we continue our growth journey this newly created role within our Service Operations Team will be responsible for building and maintaining strong relationships between our clients and Brightwell. You will be a key player in ensuring client satisfaction, the role provides a vital link between the client stakeholders and colleagues across Brightwell. As an advocate for change the Client Operations Manager will identify opportunities to build or improve upon our product portfolio contributing to Brightwell’s growth strategy and ensuring excellent client satisfaction.
What you’ll do:
- Manage a portfolio of pension clients, acting as point of contact at a strategic and tactical level with senior client management members and other associated stakeholders, building strong client relationships.
- Within Brightwell, work with the wider business functions to ensure all client requirements are met to the highest quality and supporting the senior management team to build and maintain client relationships.
- Support the development of proposals and presenting these to new clients. Identify and develop opportunities for commercial growth and client service level enhancement. Supporting planning and implementation activities at a senior level.
- Report key delivery successes and anticipating client concerns and managing client stakeholder expectations in consideration of operational performance fluctuations, changes in service delivery (including regulatory changes) and project work. Managing day-to-day communications proactively where appropriate, setting expectations for response turnaround to help ensure consistency of treatment across the client portfolio.
- Develop and implement client retention strategies and account development in support of Brightwell’s strategic agenda for growth.
- Oversee client reporting, working with the wider business to ensure reporting is provided to clients on schedule and support with presentations to clients.
- Understand and leverage opportunities to create solutions that meet all stakeholder requirements
- Act as a day-to-day contact for client enquiries, setting expectations for response turnaround and ensuring agreed targets are met
This role would suit someone with:
- A proven track record in developing and maintaining client relationships including senior stakeholder management.
- A high level of commercial awareness with experience in the identification, development and implementation of products and services to meet emerging client needs
- Experience in the sale of new products and services to existing and potential clients
- The ability to build and maintain strategic partnerships with stakeholders
- Strong influencing skills with the ability to communicate effectively at all levels within and external to the organisation
- A positive and professional attitude
- The ability to work to deadlines and manage workload appropriately
- Experience of operating in a change environment
- Experience of identifying and driving continuous improvement
- Proven management experience in the pensions industry (desirable)
Why Brightwell?
As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:
- Annual performance bonus of up to 20%.
- 25 days holiday (increasing to 30 with service) plus bank holidays.
- A pension with 15-17% employer contributions (depending on age).
- 8 x salary Life Insurance.
- Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
- Free health assessments.
- Health cash plan.
- Professional study support.
- Employee Assistance Programme and free Wellhub wellness network platform access.
- Free on-site parking.
Building an inclusive work environment:
Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
General Business, Sales, and Customer Service
-
Industries
Financial Services, Pension Funds, and Insurance
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Client Operations Manager employer: Brightwell
Contact Detail:
Brightwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Operations Manager
✨Tip Number 1
Familiarise yourself with Brightwell's products and services. Understanding their offerings will not only help you in discussions but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Network with current or former employees of Brightwell on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience with senior stakeholders will show that you have the necessary skills for this role.
✨Tip Number 4
Stay updated on industry trends, especially in the pensions sector. Being knowledgeable about recent changes and challenges can set you apart as a candidate who is proactive and well-informed.
We think you need these skills to ace Client Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in client relationship management and any relevant achievements in the pensions industry. Use specific examples that demonstrate your ability to build strong client relationships and manage stakeholder expectations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience in developing client retention strategies and managing communications.
Showcase Relevant Experience: When detailing your work history, focus on roles where you successfully managed client portfolios or led initiatives that improved client satisfaction. Highlight any experience with commercial growth and product development that relates to the position.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Client Operations Manager.
How to prepare for a job interview at Brightwell
✨Research Brightwell Thoroughly
Before the interview, make sure to research Brightwell's values, mission, and recent developments. Understanding their corporate culture and strategic goals will help you align your answers with what they are looking for in a Client Operations Manager.
✨Prepare Examples of Client Relationship Management
Be ready to discuss specific examples from your past experience where you've successfully built and maintained client relationships. Highlight your strategic approach and how you managed stakeholder expectations, as this is crucial for the role.
✨Showcase Your Commercial Awareness
Demonstrate your understanding of the pensions industry and your ability to identify opportunities for growth. Be prepared to discuss how you've previously developed or improved products and services to meet client needs.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about Brightwell's future projects, their approach to client retention strategies, or how they measure success in client operations. This shows your genuine interest in the role and the company.
