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- Tasks: Lead quality assurance initiatives and drive excellence across our member-focused organisation.
- Company: Join Brightwell, a dynamic company committed to quality and inclusivity.
- Benefits: Enjoy competitive salary, hybrid work, generous holiday, and professional development opportunities.
- Why this job: Make a real impact by shaping quality standards and enhancing member satisfaction.
- Qualifications: Experience in operations management and strong understanding of quality management methods required.
- Other info: Be part of a supportive culture that values diversity and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Join Our Team as a Quality Assurance Manager
Location: Chesterfield, Derbyshire
Full Time
Are you an experienced quality and operations professional looking to take the lead in a stand-alone role where you can drive forward quality excellence across a member-focused organisation? In this role, you will shape and deliver Brightwell’s Quality Assurance Framework, ensuring systems, processes and people are consistently reviewed, improved and aligned to regulatory and operational standards. You will work closely with senior leaders to embed best practice, strengthen controls and deliver positive outcomes for our members.
What you’ll do:
- Lead the end-to-end collection, analysis and interpretation of organisational quality metrics, producing insight-driven reports that track performance against KPIs and Right First Time targets.
- Define, implement and continuously evolve the standards for quality assurance reviews across internal teams and third-party providers.
- Set the approach and expectations for quality assurance across the management community, providing leadership, direction and coaching.
- Oversee and independently direct quality reviews, ensuring they are completed to required timeframes and standards.
- Provide actionable quality and performance insights to senior stakeholders to inform decision-making.
- Lead and facilitate quality calibration sessions with operational teams and external partners.
- Direct operational leads in designing, prioritising and implementing improvement plans.
- Drive structured team problem-solving activities to enhance operational efficiency and address root causes.
- Ensure timely escalation and follow-through when errors or non-compliance are identified.
- Design, lead and oversee the delivery of quality assurance training programmes.
- Lead quarterly deep-dive analyses into performance challenges and opportunities.
- Build strong strategic relationships with Risk and Compliance teams across Chesterfield and London.
- Champion Brightwell values, acting as a visible role model across Member Services.
This role would suit someone who:
Essential
- Experience in an operations management role.
- Excellent understanding of quality management methods, tools and techniques.
- Experience in completing and fulfilling audit requirements, evidence and submissions.
- Acts with integrity, tact and diplomacy, with strong awareness of risk, controls and escalation.
- High level of personal drive and energy to set and achieve short- and longer-term targets.
- A keen eye for detail with the ability to identify real root cause.
- A strong focus on the member experience and understanding of the key drivers of member satisfaction.
- Excellent communication skills with the ability to interpret detailed technical information and present it clearly to non-technical colleagues or third-party providers.
- Strong interpersonal skills with the ability to coach and influence colleagues and clients at all levels.
- Willingness to embrace challenge and work within an evolving/changing environment.
- Good decision-making skills and the ability to collate, organise and present data in a logical format.
- Proven client-facing experience, including running service reviews, managing escalations and building trusted relationships with senior stakeholders.
Desirable
- Experience within pensions and insurance environments.
- Experience with Power BI and interpretation of data analysis/visualisation.
Why Brightwell?
As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:
- Annual performance bonuses of up to 5-10%.
- 25 days holiday (increasing to 30 with service) plus bank holidays.
- A pension with 15-17% employer contributions (depending on age).
- 8 x salary Life Insurance.
- Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave).
- Free health assessments.
- Health cash plan.
- Professional study support.
- Employee Assistance Programme and free Wellhub wellness network platform access.
- Free on-site parking.
Building an inclusive work environment:
Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.
Quality Assurance Manager in Chesterfield employer: Brightwell
Contact Detail:
Brightwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Manager in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Quality Assurance Manager role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand Brightwell’s mission and how you can contribute to their quality assurance framework. We want you to shine, so practice answering common interview questions and have examples ready that showcase your skills.
✨Tip Number 3
Showcase your expertise! Bring along reports or case studies that highlight your experience in quality management and operations. We love seeing tangible evidence of your achievements, so don’t hold back on sharing your success stories during interviews.
✨Tip Number 4
Follow up after your interviews! A simple thank-you email can go a long way in leaving a positive impression. We recommend reiterating your enthusiasm for the role and how you can help drive quality excellence at Brightwell.
We think you need these skills to ace Quality Assurance Manager in Chesterfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality management and operations. We want to see how your skills align with the role of Quality Assurance Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Metrics Skills: Since this role involves analysing quality metrics, include specific examples of how you've collected and interpreted data in previous roles. We love numbers, so if you can demonstrate how your insights led to improvements, that’s a big plus for us!
Communicate Clearly: Your application should reflect your excellent communication skills. Use clear and concise language, and make sure to explain any technical terms in a way that’s easy to understand. Remember, we’re looking for someone who can present complex information to non-technical colleagues!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Brightwell!
How to prepare for a job interview at Brightwell
✨Know Your Quality Metrics
Before the interview, brush up on key quality metrics relevant to the role. Be prepared to discuss how you’ve collected, analysed, and reported on these metrics in your previous roles. This shows you understand the importance of data-driven decision-making.
✨Demonstrate Leadership Skills
Think of examples where you've led teams or projects, especially in quality assurance. Highlight your ability to coach and influence others, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss specific challenges you've faced in quality management and how you resolved them. Emphasise your structured approach to problem-solving and how it has led to improved operational efficiency.
✨Align with Company Values
Familiarise yourself with Brightwell’s RISE values: Responsible, Impactful, Supportive & Expert. Think of ways you embody these values in your work and be ready to share examples that demonstrate your alignment with their culture.