At a Glance
- Tasks: Handle customer enquiries and generate sales quotations while promoting products.
- Company: Leading distribution company in the plumbing and bathroom sector.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Opportunity to represent the company at trade shows and marketing events.
- Why this job: Join a dynamic team and enhance your customer service skills in a thriving industry.
- Qualifications: Two years of experience in sales and customer service, preferably in plumbing or heating.
The predicted salary is between 25000 - 30000 £ per year.
I’m working with a leading distribution company for the plumbing and bathroom sector based in Lisburn who are looking for a Customer Service Representative to join their growing sales office team.
Key Responsibilities:
- Handle telephone and email enquiries from customers and trade professionals with professionalism and efficiency.
- Generate accurate sales quotations and orders while proactively promoting existing and new products through outbound calls.
- Liaise with customers regarding stock availability or discrepancies, offering alternative solutions and upselling where possible.
- Provide internal sales support to field representatives and assist with after-sales support, including price and invoice queries.
- Represent the company at industry trade shows and marketing events to build relationships and enhance brand presence.
Key Requirements:
- At least two years’ experience in sales and customer service, preferably within plumbing or heating industries.
- Strong communication skills with a professional telephone manner and ability to manage multiple priorities.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience creating sales reports.
- Ability to work both independently and as part of a team, demonstrating strong interpersonal skills and initiative.
Customer Service Representative in Newtownabbey employer: Brightwater Recruitment
Join a dynamic and supportive team at a leading distribution company in Lisburn, where your contributions as a Customer Service Assistant will be valued and recognised. With a strong focus on employee development, we offer comprehensive training and growth opportunities, alongside a collaborative work culture that encourages innovation and teamwork. Enjoy the benefits of working in a thriving industry, with the chance to represent our brand at exciting trade shows and events.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Newtownabbey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brightwater Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brightwater Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Newtownabbey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brightwater Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Brightwater Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brightwater Recruitment!
How to prepare for a job interview at Brightwater Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
