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- Tasks: Lead the reception team to deliver exceptional guest service and oversee daily operations.
- Company: Join Brightstar, an award-winning hospitality management company that values people first.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Flexible hours and a fun, collaborative atmosphere await you!
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Previous hotel supervisory experience and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Brightstar is an award-winning hospitality management company with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
As a Reception Supervisor at Milford Hall Hotel, you’ll lead the front office team to deliver exceptional guest service from check-in to check-out. You’ll oversee daily operations at reception, support and train team members, and ensure a seamless and welcoming guest experience. From managing reservations and billing queries to acting as a duty manager, you’ll balance hands-on service with leadership responsibilities. Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. As Reception Supervisor, you’ll bring these values to life by motivating your team, handling guest needs with professionalism, and keeping reception operations running smoothly.
Objectives of this role:
- Supervise and support the reception team to deliver warm, efficient service.
- Oversee reservations, billing, and daily front desk operations.
- Act as duty manager when required, ensuring health, safety, and security.
- Resolve guest concerns promptly and professionally.
- Train and mentor reception colleagues to build confidence and capability.
- Support occupancy and revenue goals through effective front office management.
Key Responsibilities
People
- Lead the reception team during shifts, providing clear guidance and support.
- Train, mentor, and develop team members to deliver exceptional service.
- Conduct daily briefings to align the team on occupancy, arrivals, and priorities.
- Handle guest concerns and feedback with professionalism and positivity.
- Foster a supportive and collaborative work environment.
- Represent Brightstar’s values in all guest and colleague interactions.
Quality
- Ensure a smooth check-in, check-out, and reservation process.
- Maintain lobby and reception areas to the highest standard.
- Monitor service levels and ensure reception delivers consistently excellent guest experiences.
- Maintain accurate records, reports, and system updates.
- Work with housekeeping and F&B teams to ensure seamless communication and guest satisfaction.
- Uphold compliance with hotel policies, brand standards, and procedures.
Profit
- Maximise room revenue and occupancy by reviewing availability and status daily.
- Monitor rate variances, no-shows, and overbookings to minimise revenue loss.
- Ensure accurate billing, payment handling, and reconciliation.
- Support upselling of hotel services and promotions at reception.
- Contribute to efficient scheduling and cost management within the department.
Responsible Business
- Act as duty manager when required, ensuring guest safety and operational standards.
- Ensure compliance with data protection, guest confidentiality, and company policies.
- Promote sustainable practices, such as reducing paper use and recycling.
- Report and address maintenance or safety concerns promptly.
- Treat all guests and colleagues fairly, with respect and professionalism.
- Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
- Complete all E-learning and mandatory training within required timeframes.
Skills and Qualifications
- Previous experience in a hotel supervisory or reception role.
- Strong leadership and communication skills.
- Excellent organisational and problem-solving abilities.
- Proficient in Microsoft Office and Property Management Systems (PMS).
- Passion for delivering outstanding guest service.
- Calm and professional approach in busy or challenging situations.
- Flexible to work evenings, weekends, and holidays.
- Strong knowledge of reservations, billing, and hotel front office procedures.
The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list.
Hotel Reception Supervisor in Salisbury employer: Brightstar Hospitality Management
Contact Detail:
Brightstar Hospitality Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Supervisor in Salisbury
✨Tip Number 1
Get to know the company culture before your interview. Brightstar values people and fun, so show us your personality! Research the hotel and think about how you can embody their motto in your responses.
✨Tip Number 2
Practice your leadership skills! As a Reception Supervisor, you'll need to motivate your team. Think of examples from your past where you've led a team or resolved conflicts, and be ready to share those stories.
✨Tip Number 3
Prepare for situational questions. We want to see how you handle guest concerns and operational challenges. Think through scenarios you might face at the front desk and how you'd tackle them with professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Brightstar family.
We think you need these skills to ace Hotel Reception Supervisor in Salisbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests. Remember, we value people first!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hotel reception or supervisory roles. Mention specific skills that align with our values, like leadership and guest service, to show us you’re a perfect fit!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Highlight your achievements and responsibilities in previous roles, especially those that relate to managing a team or enhancing guest experiences.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Brightstar family!
How to prepare for a job interview at Brightstar Hospitality Management
✨Know Your Stuff
Before the interview, make sure you’re familiar with Brightstar’s values and how they align with your own. Brush up on your knowledge of hotel operations, especially front desk procedures, reservations, and billing. This will show that you’re not just interested in the role but also in the company’s ethos.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you’ll be leading a team, so be ready to discuss your leadership style. Prepare examples of how you’ve trained or mentored team members in the past. Highlight any situations where you resolved conflicts or improved team performance, as this will demonstrate your capability to manage and motivate others.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like handling a difficult guest or managing a busy shift. Think through your responses ahead of time, focusing on how you would maintain professionalism and uphold the hotel’s standards while ensuring guest satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You might ask about the team dynamics at the reception or how Brightstar supports employee development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.