At a Glance
- Tasks: Be the friendly face of our hotel, helping guests with check-ins and enquiries.
- Company: Join an award-winning hospitality management company that values people and quality.
- Benefits: Enjoy a fun work environment, career growth, and the chance to make memorable guest experiences.
- Other info: Work in a supportive team culture where your contributions matter.
- Why this job: Create warm, welcoming experiences while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
As a Hotel Receptionist, you’ll be the welcoming face of the hotel, supporting guests with check-in, check-out, reservations, and enquiries, while maintaining high standards of service, communication, and professionalism throughout the front office function. Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. You’ll embody these values by creating warm and memorable guest experiences, responding helpfully and proactively to needs, and ensuring our front desk sets the tone for a high-quality stay.
Objectives of this role:
- Deliver excellent service and first impressions to all hotel guests and visitors.
- Manage check-in, check-out, and reservations in line with brand standards.
- Communicate effectively with all departments to support a smooth guest journey.
- Remain calm under pressure and resolve guest queries promptly.
- Maintain a professional and friendly front desk presence at all times.
Key Responsibilities:
- Greet all guests warmly and professionally upon arrival.
- Communicate clearly with colleagues and other departments to meet guest needs.
- Build positive guest relationships through excellent customer service.
- Support new team members with front desk knowledge and behaviours.
- Help maintain a supportive and collaborative team culture.
- Handle guest feedback with empathy and professionalism.
- Represent the Brightstar values at all times.
- Complete accurate check-in and check-out processes.
- Handle bookings, cancellations, and amendments via phone, email, and face-to-face.
- Keep guest records up to date and secure in the system.
- Liaise with housekeeping to ensure rooms are ready and standards are upheld.
- Upsell hotel services or packages where appropriate.
- Maintain a tidy, welcoming, and well-presented front desk environment.
- Follow all brand standards and policies in daily duties.
- Accurately process guest payments and invoices.
- Support the promotion of upgrades and hotel offers.
- Identify opportunities to enhance the guest experience and drive revenue.
- Monitor and report low stock levels for front desk supplies.
- Avoid wastage of materials and supplies through responsible use.
- Support cost-effective processes without compromising guest experience.
- Contribute to achieving positive guest satisfaction scores and repeat visits.
Follow all health and safety protocols.
Receptionist employer: Brightstar Hospitality Management
Brightstar is an exceptional employer that prioritises its people, fostering a vibrant work culture where employees are encouraged to excel and enjoy their roles. As a Hotel Receptionist, you will benefit from comprehensive training, opportunities for personal growth, and a supportive team environment that values integrity and collaboration. Located in a dynamic hospitality setting, Brightstar offers a unique chance to create memorable guest experiences while being part of a company that truly cares about your well-being and professional development.
Contact Details:
Brightstar Hospitality Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that receptionist role at Brightstar.
✨Tip Number 2
Practice your people skills! Since you'll be the welcoming face of the hotel, it’s crucial to show off your communication and customer service abilities. Role-play common guest scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just apply—follow up with a friendly email expressing your enthusiasm. This shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Stay calm under pressure! During interviews, be ready to discuss how you handle stressful situations. Share examples of how you've resolved guest queries or managed busy front desk moments in the past.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you embody our values like having fun and acting with integrity.
Tailor Your Application:Make sure to tailor your application specifically for the Hotel Receptionist role. Highlight your relevant experience in customer service and any skills that align with our commitment to delivering excellent service and creating memorable guest experiences.
Be Professional Yet Friendly:Remember, as a receptionist, you’ll be the first point of contact for our guests. Use a friendly tone in your application while maintaining professionalism. This balance will show us you understand the importance of creating a welcoming atmosphere.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Brightstar Hospitality Management
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Brightstar's values: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. Think about how you can demonstrate these values through your past experiences and how they align with your personal work ethic.
✨Practice Your Greeting
As a Hotel Receptionist, first impressions are everything! Practise a warm and professional greeting that you can use when meeting guests. This will not only help you feel more confident but also show the interviewer that you understand the importance of creating a welcoming atmosphere.
✨Prepare for Common Scenarios
Think about potential guest scenarios you might encounter, such as handling complaints or managing busy check-in times. Prepare responses that showcase your problem-solving skills and ability to remain calm under pressure. This will demonstrate your readiness for the role.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, be sure to articulate your thoughts clearly and listen actively. You might even want to share examples of how you've successfully communicated with colleagues or guests in the past to highlight your interpersonal skills.
