At a Glance
- Tasks: Lead a dynamic housekeeping team to ensure spotless and welcoming environments.
- Company: Join Brightstar, an award-winning hospitality management company that values its people.
- Benefits: Enjoy competitive pay, flexible shifts, and a fun work atmosphere.
- Other info: Embrace a culture of integrity, fun, and continuous improvement.
- Why this job: Make a real impact by creating memorable guest experiences every day.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills are preferred.
The predicted salary is between 24000 - 30000 £ per year.
Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
As a Housekeeping Supervisor, you’ll lead the housekeeping team to ensure our bedrooms and public areas are spotless, welcoming, and guest-ready at all times. You’ll balance hands-on work with team leadership, ensuring cleaning standards are consistently achieved, stock is well-managed, and the team are trained and supported to perform at their best. You will also be needed to clean some bedrooms as and when needed to support the team and the head housekeeper.
Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. As Housekeeping Supervisor, you’ll reflect these values by motivating your team, maintaining the highest standards of cleanliness, and delivering a safe and comfortable environment for every guest.
Objectives of this role- Supervise and support the housekeeping team to deliver consistent high standards.
- Inspect rooms and public spaces to ensure they are clean, safe, and guest-ready.
- Manage stock of linen, cleaning products, and equipment effectively.
- Train, mentor, and support housekeeping staff in their daily duties.
- Ensure compliance with health, safety, and hygiene regulations.
- Lead and support housekeeping team members during shifts, providing direction and motivation.
- Carry out regular inspections of rooms and public areas, addressing issues promptly.
- Provide training and coaching on cleaning standards, procedures, and safe use of equipment.
- Handle guest requests and concerns with professionalism.
- Communicate effectively with reception and maintenance teams to resolve issues quickly.
- Represent Brightstar’s values in all guest and colleague interactions.
- Ensure rooms are cleaned and presented to brand standards before guest arrival.
- Maintain cleanliness of public areas, corridors, and back-of-house spaces.
- Monitor laundry processes and linen quality, reporting shortages or issues.
- Implement and maintain daily checklists and inspection routines.
- Uphold COSHH, fire safety, and health & safety regulations at all times.
- Report maintenance faults promptly and follow up on completion.
- Monitor and manage housekeeping supplies, ensuring cost-effective use.
- Control wastage of products and linen through proper handling and training.
- Support occupancy and revenue goals by ensuring rooms are ready on time.
- Assist with rota planning to ensure efficient staffing in line with occupancy levels.
- Highlight opportunities for service improvements that can enhance guest satisfaction and encourage repeat stays.
- Ensure compliance with all company policies, procedures, and hotel brand standards.
- Promote sustainable practices such as recycling and reducing water and energy waste.
- Safeguard the safety of team members through proper training and use of equipment.
- Treat all guests and colleagues fairly, with dignity and respect.
- Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
- Complete all E-learning and mandatory training within required timeframes.
- Previous experience in a supervisory role within housekeeping or hospitality (preferred).
- Strong leadership and communication skills.
- High attention to detail and commitment to maintaining standards.
- Knowledge of cleaning practices, products, and safety procedures (including COSHH).
- Organised and proactive, with the ability to prioritise tasks effectively.
- Flexible to work shifts, including weekends and holidays.
- Comfortable handling guest feedback and resolving issues professionally.
- Experience managing stock and housekeeping systems (preferred).
The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list.
Housekeeping Supervisor employer: Brightstar Hospitality Management
Brightstar is an exceptional employer that prioritises its people, fostering a vibrant work culture where employees are encouraged to excel and enjoy their roles. As a Housekeeping Supervisor, you will benefit from comprehensive training and support, ensuring your professional growth while working in a dynamic environment that values integrity and teamwork. Located in a thriving hospitality sector, Brightstar offers unique opportunities for career advancement and the chance to make a meaningful impact on guest experiences.
Contact Details:
Brightstar Hospitality Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Brightstar Hospitality Management. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Brightstar Hospitality Management
Don't be shy about reaching out to Brightstar Hospitality Management directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Brightstar Hospitality Management and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Brightstar Hospitality Management
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
