Housekeeping Supervisor

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.

As a Housekeeping Supervisor, you’ll lead the housekeeping team to ensure our bedrooms and public areas are spotless, welcoming, and guest-ready at all times. You’ll balance hands-on work with team leadership, ensuring cleaning standards are consistently achieved, stock is well-managed, and the team are trained and supported to perform at their best. You will also be needed to clean some bedrooms as and when needed to support the team and the head housekeeper.

Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. As Housekeeping Supervisor, you’ll reflect these values by motivating your team, maintaining the highest standards of cleanliness, and delivering a safe and comfortable environment for every guest.

Objectives of this role

• Supervise and support the housekeeping team to deliver consistent high standards.
• Inspect rooms and public spaces to ensure they are clean, safe, and guest-ready.
• Manage stock of linen, cleaning products, and equipment effectively.
• Train, mentor, and support housekeeping staff in their daily duties.
• Ensure compliance with health, safety, and hygiene regulations.

Key Responsibilities

People

• Lead and support housekeeping team members during shifts, providing direction and motivation.
• Carry out regular inspections of rooms and public areas, addressing issues promptly.
• Provide training and coaching on cleaning standards, procedures, and safe use of equipment.
• Handle guest requests and concerns with professionalism.
• Communicate effectively with reception and maintenance teams to resolve issues quickly.
• Represent Brightstar’s values in all guest and colleague interactions.

Quality

• Ensure rooms are cleaned and presented to brand standards before guest arrival.
• Maintain cleanliness of public areas, corridors, and back-of-house spaces.
• Monitor laundry processes and linen quality, reporting shortages or issues.
• Implement and maintain daily checklists and inspection routines.
• Uphold COSHH, fire safety, and health & safety regulations at all times.
• Report maintenance faults promptly and follow up on completion.

Profit

• Monitor and manage housekeeping supplies, ensuring cost-effective use.
• Control wastage of products and linen through proper handling and training.
• Support occupancy and revenue goals by ensuring rooms are ready on time.
• Assist with rota planning to ensure efficient staffing in line with occupancy levels.
• Highlight opportunities for service improvements that can enhance guest satisfaction and encourage repeat stays.

Responsible Business

• Ensure compliance with all company policies, procedures, and hotel brand standards.
• Promote sustainable practices such as recycling and reducing water and energy waste.
• Safeguard the safety of team members through proper training and use of equipment.
• Treat all guests and colleagues fairly, with dignity and respect.
• Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
• Complete all E-learning and mandatory training within required timeframes.

Skills and Qualifications

• Previous experience in a supervisory role within housekeeping or hospitality (preferred).
• Strong leadership and communication skills.
• High attention to detail and commitment to maintaining standards.
• Knowledge of cleaning practices, products, and safety procedures (including COSHH).
• Organised and proactive, with the ability to prioritise tasks effectively.
• Flexible to work shifts, including weekends and holidays.
• Comfortable handling guest feedback and resolving issues professionally.
• Experience managing stock and housekeeping systems (preferred).

The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list.