Housekeeper

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.

As a Hotel Housekeeper, you’ll play a vital role in ensuring that every guest enjoys a clean, welcoming, and comfortable stay. Your attention to detail, pride in presentation, and commitment to high standards will help us create exceptional guest experiences day in and day out. Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. As Hotel Housekeeper, you’ll bring these values to life through your commitment to cleanliness, teamwork, and the small touches that leave lasting impressions on our guests.

Objectives of this role:

• Maintain high standards of cleanliness throughout guest rooms and public areas.
• Complete housekeeping tasks efficiently, thoroughly, and to schedule.
• Respond to guest requests in a friendly and professional manner.
• Ensure all areas of the hotel are safe, hygienic, and well-presented.
• Support a respectful and positive team environment.

Key Responsibilities

• People
• Work collaboratively with the housekeeping team to maintain hotel standards.
• Communicate clearly and respectfully with other departments.
• Support new team members by sharing knowledge of hotel procedures.
• Contribute to a welcoming and inclusive workplace culture.
• Take pride in the presentation of your work and the team’s results.
• Provide friendly service when interacting with guests.
• Demonstrate the Brightstar values in daily tasks.
• Quality
• Clean and prepare guest rooms, bathrooms, and public areas to a high standard.
• Replace linens, towels, toiletries, and amenities as needed.
• Follow cleaning checklists and procedures consistently.
• Report maintenance issues or room damage promptly.
• Conduct deep cleans or special projects as assigned.
• Ensure laundry and supply areas are tidy and well-stocked.
• Follow hygiene and safety guidelines in all tasks.
• Profit
• Use supplies and equipment efficiently to avoid waste.
• Help identify opportunities to reduce costs without affecting quality.
• Support guest satisfaction by maintaining spotless rooms and facilities.
• Prevent loss or damage to hotel property through careful handling.
• Help drive positive guest reviews by ensuring comfort and cleanliness.
• Manage time effectively to maximise room turnaround.
• Protect hotel resources through responsible use of cleaning materials.
• Responsible Business
• Adhere to health & safety, fire safety, and COSHH procedures.
• Promote environmentally responsible practices, including recycling and energy saving.
• Ensure secure handling of lost property and guest belongings.
• Treat all guests and colleagues with fairness and respect.
• Report any concerns or incidents promptly to management.
• Act with integrity and discretion in all guest interactions.
• Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
• Complete all E-learning and mandatory training within required timeframes.

Skills and Qualifications

• Excellent attention to detail and cleanliness standards.
• Ability to manage time and work independently.
• Strong communication and guest service skills.
• Physical ability to lift, bend, and perform repetitive tasks.
• Positive, team-oriented attitude.
• Flexible to work various shifts, including weekends and holidays.
• Experience in housekeeping or cleaning roles (preferred).
• Familiarity with cleaning products and safe handling (preferred).
• Ability to communicate clearly with guests and team members.

The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list.