At a Glance
- Tasks: Deliver high-quality spa treatments and create a relaxing environment for guests.
- Company: Join an award-winning hospitality management company that values people and quality.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Be part of a positive culture that promotes integrity, care, and sustainability.
- Why this job: Make a real difference in guests' lives while working in a fun, supportive team.
- Qualifications: NVQ Level 2 and 3 in Beauty Therapy required; experience in a spa preferred.
The predicted salary is between 22000 - 28000 £ per year.
Profile
Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit , and it’s no accident that people come first.
We know that great things come from great people!
We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
As a Beauty Therapist, you’ll deliver high-quality spa and wellness treatments in a calm and welcoming environment, helping our guests relax, rejuvenate, and feel their best.
With a passion for beauty and wellness, you’ll offer expert service, tailored advice, and memorable guest experiences.
Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care.
As Beauty Therapist, you’ll reflect these values by providing thoughtful treatments, creating a serene space for guests, and contributing to a positive, guest-focused team culture.
Objectives of this role
- Deliver a range of professional beauty and spa treatments.
- Provide each guest with a high-quality, relaxing experience.
- Maintain clean, safe, and welcoming treatment spaces.
- Recommend products and aftercare to support guest wellbeing.
- Uphold exceptional standards of service and hygiene.
Key Responsibilities
- People
- Welcome guests to the spa and build strong guest rapport.
- Tailor treatments to individual guest needs and preferences.
- Provide clear aftercare advice and product recommendations.
- Support spa team members during busy periods or turnarounds.
- Create a calm, caring, and respectful spa environment.
- Handle guest feedback professionally and empathetically.
- Reflect Brightstar values in all guest and team interactions.
- Quality
- Perform a range of treatments including facials, massages, manicures, pedicures, and waxing.
- Keep treatment rooms and spa areas tidy, hygienic, and fully stocked.
- Ensure appointments run to time and guest records are up to date.
- Follow all procedures for cleanliness and sanitisation.
- Stay current with beauty trends, products, and best practices.
- Deliver consistent treatment quality to brand and training standards.
- Promote spa etiquette and maintain a peaceful atmosphere.
- Profit
- Upsell retail products, spa packages, and additional treatments.
- Encourage repeat bookings and loyalty from guests and members.
- Use treatment time effectively to maximise daily capacity.
- Monitor stock usage to reduce waste and control costs.
- Support spa targets through excellent guest engagement.
- Suggest ideas to improve guest experience and increase revenue.
- Support the promotion of new services or special offers.
- Responsible Business
- Comply with all health & safety, hygiene, and safeguarding procedures.
- Ensure guest comfort, dignity, and confidentiality at all times.
- Handle treatment equipment and products responsibly.
- Treat all guests and colleagues with fairness and respect.
- Report maintenance or safety concerns promptly.
- Promote sustainability within spa operations (e. g., recycling, water use).
- Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
- Complete all E-learning and mandatory training within required timeframes.
Skills and Qualifications
- Excellent communication and customer service skills.
- Friendly, calm, and professional approach.
- Knowledge of spa, wellness, and beauty treatment techniques.
- High standards of hygiene, discretion, and presentation.
- Ability to work well under pressure and manage multiple bookings.
- Flexible and proactive team player.
- NVQ Level 2 and 3 in Beauty Therapy (or equivalent qualification) (required).
- Trained in Lava Shell and Hot Stone massages (preferred)
- Experience in a spa, salon, or hotel setting (preferred).
- Familiarity with luxury skincare or wellness brands (preferred).
- Additional holistic therapy or advanced skincare training (advantageous).
Hours and dates can be discussed at the interview but the ideal candidate will be available every other weekend as a minimum.
The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list
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Contact Details:
Brightstar Hospitality Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Therapist in Grantham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Brightstar Hospitality Management. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Brightstar Hospitality Management
Don't be shy about reaching out to Brightstar Hospitality Management directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Beauty Therapist in Grantham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Brightstar Hospitality Management and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Brightstar Hospitality Management
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
