Bartender in Cheadle

Profile

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit, and it's no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.

As a Bartender, you'll bring energy, professionalism, and creativity to every shift, preparing and serving drinks to the highest standard while delivering friendly and engaging service. Whether shaking up a signature cocktail or recommending a local favourite, your goal is to create a memorable experience for every guest.

Brightstar's values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. As Bartender, you'll embody these values by creating a welcoming bar environment, building rapport with guests, and taking pride in every drink you serve.

Objectives of this role:

• Deliver friendly, attentive, and knowledgeable service to all bar guests.
• Prepare and serve drinks efficiently and in line with brand standards.
• Maintain a clean, safe, and well-stocked bar at all times.
• Communicate effectively with team members to ensure seamless service.
• Contribute to a positive and collaborative team culture.

Key Responsibilities

People

• Greet guests at the bar and build a friendly rapport.
• Engage with customers to understand their preferences and recommend drinks.
• Support colleagues during busy periods with clear and calm communication.
• Handle guest feedback with professionalism and positivity.
• Contribute to an upbeat, team-oriented work environment.
• Represent Brightstar's values in all guest and team interactions.
• Support onboarding of new team members with knowledge sharing.

Quality

• Prepare and serve a variety of alcoholic and non-alcoholic beverages.
• Follow drink recipes, presentation standards, and responsible service guidelines.
• Ensure the bar area is always clean, hygienic, and well-presented.
• Comply with licensing, health & safety, and food hygiene regulations.
• Restock fridges, spirits, and garnishes to ensure uninterrupted service.
• Monitor quality and freshness of ingredients used at the bar.
• Assist in the development or promotion of seasonal or signature drinks.

Profit

• Upsell premium products, drink specials, and hotel promotions where appropriate.
• Accurately process payments and operate the till system.
• Track bar inventory and alert management to low stock or losses.
• Avoid waste by managing pours and following best practice.
• Contribute to cost-effective use of products and supplies.
• Maximise guest spend through friendly and professional engagement.
• Support revenue goals by creating a fun and inviting bar atmosphere.

Responsible Business

• Adhere to all licensing laws and responsible alcohol service procedures.
• Follow safety and sanitation procedures behind the bar.
• Promote environmentally friendly practices such as waste reduction and recycling.
• Report maintenance, safety, or security concerns promptly.
• Protect guest confidentiality and handle data responsibly.
• Treat all guests and team members fairly and respectfully.
• Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
• Complete all E-learning and mandatory training within required timeframes.

Skills and Qualifications

• Excellent verbal communication and interpersonal skills.
• Knowledge of drinks, cocktails, and mixology basics.
• Ability to multitask and stay organised under pressure.
• Passion for guest service and high standards.
• Proactive, positive, and team-minded attitude.
• Flexible to work evenings, weekends, and public holidays.
• Willingness to work late nights when required, including cleaning and closing duties after service.
• Previous bartending or hospitality experience (preferred).
• Familiarity with bar tools, POS systems, and hygiene standards (preferred).
• Confident handling guest queries or concerns professionally.

The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list