At a Glance
- Tasks: Be the friendly face of our hotel, helping guests with check-ins and enquiries.
- Company: Join Brightstar, an award-winning hospitality company that values people and quality.
- Benefits: Enjoy a fun work environment, flexible shifts, and opportunities for growth.
- Other info: Work in a dynamic team culture with a focus on integrity and support.
- Why this job: Create memorable experiences for guests while developing your customer service skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 25290 - 30910 £ per year.
Profile
Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit , and it’s no accident that people come first.
We know that great things come from great people!
We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
As a Hotel Receptionist, you’ll be the welcoming face of the hotel, supporting guests with check-in, check-out, reservations, and enquiries, while maintaining high standards of service, communication, and professionalism throughout the front office function.
Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care.
As Hotel Receptionist, you’ll embody these values by creating warm and memorable guest experiences, responding helpfully and proactively to needs, and ensuring our front desk sets the tone for a high-quality stay.
Objectives of this role
- Deliver excellent service and first impressions to all hotel guests and visitors.
- Manage check-in, check-out, and reservations in line with brand standards.
- Communicate effectively with all departments to support a smooth guest journey.
- Remain calm under pressure and resolve guest queries promptly.
- Maintain a professional and friendly front desk presence at all times.
Key Responsibilities
- People
- Greet all guests warmly and professionally upon arrival.
- Communicate clearly with colleagues and other departments to meet guest needs.
- Build positive guest relationships through excellent customer service.
- Support new team members with front desk knowledge and behaviours.
- Help maintain a supportive and collaborative team culture.
- Handle guest feedback with empathy and professionalism.
- Represent the Brightstar values at all times.
- Quality
- Complete accurate check-in and check-out processes.
- Handle bookings, cancellations, and amendments via phone, email, and face-to-face.
- Keep guest records up to date and secure in the system.
- Liaise with housekeeping to ensure rooms are ready and standards are upheld.
- Upsell hotel services or packages where appropriate.
- Maintain a tidy, welcoming, and well-presented front desk environment.
- Follow all brand standards and policies in daily duties.
- Profit
- Accurately process guest payments and invoices.
- Support the promotion of upgrades and hotel offers.
- Identify opportunities to enhance the guest experience and drive revenue.
- Monitor and report low stock levels for front desk supplies.
- Avoid wastage of materials and supplies through responsible use.
- Support cost-effective processes without compromising guest experience.
- Contribute to achieving positive guest satisfaction scores and repeat visits.
- Responsible Business
- Follow all health & safety and fire procedures accurately.
- Report maintenance or safety issues promptly.
- Maintain confidentiality of guest information.
- Ensure secure handling of cash, keys, and guest data.
- Promote sustainability efforts (e. g., paper-saving, recycling) where possible.
- Support an inclusive, respectful, and welcoming environment for all.
- Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
- Complete all E-learning and mandatory training within required timeframes.
Skills and Qualifications
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Friendly, proactive, and approachable manner.
- Ability to manage multiple tasks in a fast-paced environment.
- Confident using booking systems and Microsoft Office.
- Flexible to work shifts, including evenings and weekends.
- Customer service focused with a can-do attitude.
- Experience in a receptionist or front-of-house role (preferred).
- Familiarity with hotel systems or PMS software (preferred).
- Multilingual skills are a plus.
The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list
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Receptionist in Birmingham employer: Brightstar Hospitality Management
Huttons Hotel in London is an exceptional employer, offering a vibrant work culture that prioritises employee development and growth. As part of a dynamic management company, team members benefit from competitive salaries, comprehensive training opportunities, and the chance to lead and inspire in a fast-paced environment, all while delivering outstanding guest experiences.
Contact Details:
Brightstar Hospitality Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Birmingham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Brightstar Hospitality Management. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Brightstar Hospitality Management
Don't be shy about reaching out to Brightstar Hospitality Management directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Birmingham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Brightstar Hospitality Management and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Brightstar Hospitality Management
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
