At a Glance
- Tasks: Provide 2nd and 3rd line IT support for diverse client systems and troubleshoot complex incidents.
- Company: Join BrightSkye, a dynamic IT services provider with a collaborative culture.
- Benefits: Enjoy a competitive salary, 32 days leave, pension scheme, and ongoing training.
- Other info: Great career progression opportunities in a friendly team environment.
- Why this job: Work with cutting-edge technologies and make a real impact in IT support.
- Qualifications: Experience in Microsoft 365, networking, and strong technical support skills required.
The predicted salary is between 26500 - 29500 £ per year.
Salary: £26,500 - 29,500 per year
Requirements
- Experienced 2nd / 3rd Line IT Support Engineer with strong technical support experience.
- Strong administration of Microsoft 365, including Exchange Online, SharePoint, OneDrive and Teams.
- Experience with identity and device management using Microsoft Entra ID, Intune, Conditional Access and compliance policies.
- Hands-on experience with Windows Server and core services such as AD DS, DNS, DHCP and Group Policy.
- Solid networking fundamentals, including switching, routing, VLANs, VPNs and firewall configuration.
- Experience with virtualisation platforms such as Hyper-V and/or VMware.
- Experience using RMM and PSA tools in an MSP environment, including monitoring, patching, scripting, ticket hygiene and documentation.
- Backup and disaster recovery experience, including restore drills.
- Knowledge of security practices such as MFA, EDR, baseline hardening and Cyber Essentials controls.
- PowerShell skills for troubleshooting and automating routine tasks.
- Excellent communication skills, strong ownership and the ability to manage priorities in line with SLAs.
- Willingness to join an on-call rota.
- Full driving licence.
- Experience with telecoms systems such as VoIP, SIP or hosted PBX is desirable.
- Microsoft, CompTIA or Cisco certifications, such as MCSA, Azure Fundamentals or CCNA, are desirable.
- Experience working for an MSP or IT services provider is desirable.
Responsibilities
- Provide 2nd and 3rd line technical support for a wide range of client systems, including Windows Server, Microsoft 365, networking, cloud and telecoms.
- Troubleshoot and resolve complex incidents and service requests remotely and on-site.
- Support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD and virtualisation platforms such as VMware and Hyper-V.
- Configure, maintain and troubleshoot routers, switches, firewalls and VPNs.
- Deliver technical input and implementation for IT infrastructure projects and migrations.
- Work closely with our 1st Line team to ensure effective escalation processes and knowledge sharing.
- Document technical procedures, solutions and configurations accurately.
- Support telecoms and connectivity solutions, including VoIP systems and broadband circuits.
- Proactively monitor systems to identify potential issues and recommend improvements.
- Participate in an on-call rota where applicable to ensure high service availability.
- Mentor junior engineers and maintain strong relationships with customers.
Technologies
- Active Directory
- Azure Cloud
- Cisco
- Firewall
- Hyper-V Support
- Microsoft 365
- PowerShell
- Security
- SharePoint
- VMware
- Windows Office 365
We are BrightSkye, a dynamic and growing IT services provider based in Coatbridge, serving businesses across the region with managed IT support, telecoms, connectivity and IT projects. This is a full-time, permanent, office-based role in Coatbridge with occasional site visits as required. We offer a salary of £32,000-£36,000 per annum depending on experience, along with 32 days annual leave inclusive of Bank Holidays, a pension scheme, free car park, ongoing training and certification support, and the opportunity to work with diverse technologies and clients. You will join a friendly, collaborative team environment with genuine career progression as the company continues to grow.
IT Support Technician in Coatbridge employer: BrightSkye
At BrightSkye, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture in Coatbridge. Our team enjoys competitive salaries, generous annual leave, and ongoing training opportunities, ensuring that every employee can grow their skills while working with diverse technologies and clients. Join us to be part of a dynamic IT services provider where your contributions are valued and career progression is a genuine possibility.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Coatbridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BrightSkye values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BrightSkye might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BrightSkye!
✨Direct Apply to BrightSkye
Let's not forget to apply directly through the BrightSkye website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Coatbridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BrightSkye.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BrightSkye. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BrightSkye
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
