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- Tasks: Lead customer experience initiatives and provide training to enhance service quality.
- Company: A top hardware retailer in Colchester with a focus on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: 4+ years in Customer Experience and strong Microsoft Office skills required.
- Other info: Join a dynamic team dedicated to operational excellence and customer happiness.
The predicted salary is between 36000 - 60000 £ per year.
A leading hardware retailer in Colchester is seeking an Administrative Support professional for their Customer Experience department. The role involves ensuring the achievement of Service Level Agreements and performing various duties such as reporting, training, and customer service activities.
Candidates should have at least 4 years of experience in Customer Experience, strong leadership skills, and proficiency in Microsoft Office. This position is crucial for maintaining excellent customer satisfaction and operational efficiency.
Customer Experience Lead & Training Specialist in Colchester employer: Brights Hardware
Contact Detail:
Brights Hardware Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Lead & Training Specialist in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Experience Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer experience and leadership. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in customer experience, training, and reporting. This will give potential employers a tangible sense of what you can bring to their team.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Customer Experience Lead & Training Specialist in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Experience and leadership skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Microsoft Office Skills: Since proficiency in Microsoft Office is key for this role, make sure to mention any specific tools or projects where you've used these skills effectively. We want to know how you can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Brights Hardware
✨Know Your Customer Experience Stuff
Make sure you brush up on your customer experience knowledge. Be ready to discuss your past experiences and how they relate to the role. Think of specific examples where you've improved customer satisfaction or streamlined processes.
✨Show Off Your Leadership Skills
Since this role requires strong leadership, prepare to share instances where you've led a team or project. Highlight your ability to motivate others and drive results, as well as any training initiatives you've implemented.
✨Get Comfortable with Microsoft Office
Proficiency in Microsoft Office is a must, so be prepared to discuss how you've used these tools in your previous roles. If possible, bring examples of reports or presentations you've created to showcase your skills.
✨Understand Service Level Agreements (SLAs)
Familiarise yourself with SLAs and how they impact customer experience. Be ready to discuss how you've ensured compliance with SLAs in the past and how you plan to maintain them in this new role.
