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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service in home improvements.
- Company: Join a reputable Scottish brand known for quality construction and home improvement services.
- Benefits: Enjoy a competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a fast-growing company that values its people and makes a real impact.
- Qualifications: Experience in customer service management, strong communication, and problem-solving skills required.
- Other info: Ideal for those passionate about leadership and customer satisfaction in a dynamic industry.
The predicted salary is between 25000 - 30000 £ per year.
BrightPathHR are delighted to have been retained by a leading Scottish brand in Home Improvements & Small Construction Projects based in Glasgow.
We are looking for a Customer Service Partner to join a leading brand in the construction and home improvement industry. The company has an excellent reputation for delivering high-quality small commercial construction projects and home improvement services, such as full window refits and the construction of garden rooms. As a Customer Service Manager, you will play a pivotal role in ensuring customer satisfaction, overseeing the day-to-day operations of the customer service team, and fostering long-term relationships with both commercial and residential clients.
Role Responsibilities
- Team Leadership: Manage, mentor, and motivate a team of customer service professionals, ensuring they deliver exceptional service and exceed customer expectations.
- Customer Support: Handle escalated customer inquiries, ensuring swift and effective resolution of issues to maintain high levels of customer satisfaction.
- Process Improvement: Continuously identify areas for improvement in the customer service process, implementing strategies to streamline workflows and enhance service quality.
- Customer Relationship Management: Build and maintain strong relationships with both new and existing customers, ensuring a positive experience throughout the project lifecycle.
- Collaboration: Work closely with other departments, such as project management and sales teams, to ensure smooth communication and service delivery to clients.
- Reporting & Feedback: Monitor and report on customer feedback, identifying trends and areas of improvement. Use this data to improve processes and services.
- Quality Control: Ensure that all customer service interactions align with company standards and reflect the brand’s commitment to excellence in both small commercial and home improvement projects.
Your Experience and Skills
- Customer Service Management: Proven experience in managing a customer service team, preferably in a related industry such as construction, home improvement, or facilities management.
- Excellent Communication: Strong verbal and written communication skills, with the ability to build relationships and manage customer expectations effectively.
- Problem-Solving: Ability to handle difficult situations with professionalism, finding solutions to complex customer queries and issues.
- Leadership: Experience in coaching, developing, and motivating a team to deliver excellent service and achieve individual and team targets.
- Organisational Skills: Strong organisational and time management skills, with the ability to multitask and manage competing priorities.
- Industry Knowledge: Familiarity with the construction and home improvement sectors is a plus, as it will enable you to better understand customer needs and service delivery.
- IT Proficiency: Experience with CRM systems and proficiency in Microsoft Office tools, including Excel, Word, and Outlook.
Key Competencies
- Customer-Focused: Passionate about delivering exceptional customer service and ensuring client satisfaction.
- Problem-Solving: Ability to resolve issues quickly and effectively while maintaining a positive attitude.
- Leadership: Strong leadership skills to motivate and inspire a team to perform at their best.
- Attention to Detail: High level of attention to detail, ensuring all customer interactions are professional, accurate, and aligned with company standards.
- Adaptability: Ability to work in a fast-paced environment, managing multiple priorities with a flexible approach.
About the Company
Our client is a leading brand in both small commercial construction projects and home improvement services, known for their excellent reputation and commitment to high-quality craftsmanship. They provide a wide range of services, from full window refits to the construction of bespoke garden rooms, and are looking to expand their customer service team to meet the demands of their growing client base.
What’s On Offer
- Competitive salary between £25,000 and £30,000 per year
- Opportunities for career development and progression
- A dynamic and supportive work environment
- A chance to join a reputable brand in the construction and home improvement industry
If you’re an experienced Customer Service Partner with a passion for leading teams and delivering exceptional customer experiences, we’d love to hear from you. Apply today to be part of a successful, fast-growing business that values its people and its customers.
Customer Service Partner employer: BrightPath HR
Contact Detail:
BrightPath HR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Partner
✨Tip Number 1
Familiarise yourself with the construction and home improvement industry. Understanding the specific challenges and customer needs in this sector will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and motivated a team in previous roles. Be ready to discuss specific situations where your guidance led to improved customer service outcomes.
✨Tip Number 3
Highlight your problem-solving abilities by thinking of instances where you've resolved complex customer issues. Prepare to share these stories, as they will illustrate your capability to handle escalated inquiries effectively.
✨Tip Number 4
Research the company’s values and recent projects. Being knowledgeable about their work and demonstrating how your personal values align with theirs can make a strong impression and show that you're a good cultural fit.
We think you need these skills to ace Customer Service Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, particularly in the construction or home improvement sectors. Use specific examples to demonstrate your leadership skills and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the construction industry. Mention how your skills align with the role's responsibilities, such as team leadership and customer relationship management.
Highlight Relevant Skills: In your application, emphasise key competencies such as communication, organisational skills, and adaptability. Provide examples of how you've successfully managed customer inquiries and improved processes in previous roles.
Showcase Industry Knowledge: If you have experience or knowledge of the construction and home improvement sectors, make sure to include this in your application. It will demonstrate your ability to understand customer needs and enhance service delivery.
How to prepare for a job interview at BrightPath HR
✨Showcase Your Leadership Skills
As a Customer Service Partner, you'll need to manage and motivate a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any specific achievements that demonstrate your ability to inspire and develop others.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you handle difficult customer situations. Prepare to share specific examples where you've resolved complex issues effectively. This will show your potential employer that you can maintain professionalism while ensuring customer satisfaction.
✨Familiarise Yourself with the Industry
Having knowledge of the construction and home improvement sectors will give you an edge. Research common challenges and customer needs within these industries so you can speak confidently about how you would address them in your role.
✨Prepare for Team Collaboration Questions
Since collaboration with other departments is key, be ready to discuss how you've worked with different teams in the past. Share examples of successful projects where communication and teamwork were essential to achieving positive outcomes.
