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- Tasks: Be the hero for customers, ensuring their success with our SaaS and hardware products.
- Company: Join BrightOrder, a dynamic company powering fleets with innovative software solutions.
- Benefits: 100% remote work, competitive salary, health coverage, and career growth support.
- Why this job: Make a real impact in customer success and elevate experiences using cutting-edge AI tools.
- Qualifications: 3-5 years in customer success, strong emotional intelligence, and familiarity with AI tools.
- Other info: Celebrate wins in a culture built on passion, integrity, and accountability.
The predicted salary is between 52000 - 68000 ÂŁ per year.
Base pay range: This range is provided by BrightOrder Inc. Your actual pay will be based on your skills and experience â talk with your recruiter to learn more.
Who We Are: At BrightOrder, we don't just build softwareâwe power the fleets that keep the world moving. Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably. We're rapidly expanding and building a topâtier Customer Success team. Join us and be a part of our growth!
Who You Are: You're proactive, empathetic, and driven by outcomesânot activity. You take ownership of your customers' success and pride in seeing them thrive. You coach others by example, lead through influence, and bring structure to chaos. You use AI tools to save time, analyse data, and elevate the customer experience. You stay calm when pressure hits and find solutions others might miss. If you believe customer success isn't a departmentâitâs a mindsetâthen this is your opportunity to make a real impact.
Culture & Work Ethics: We act with clear intent; we are accountable for results, not for making excuses. We communicate difficult truths with kindness, then take action. If you're reading this and thinking "HELL YEAH", keep going.
What You'll Do:
- Be the goâto hero for customers using our SaaS and connected hardware products.
- Build trusted relationships that turn customers into advocates.
- Take ownership of issues from start to finishâno open loops.
- Collaborate with development, QA, and product teams using HubSpot, Jira, and internal systems.
- Anticipate customer needs before they askâand deliver above expectations.
- Identify trends and share insights that help us improve every day.
- Support new teammates with best practices and product knowledge.
- Leverage AI tools (ChatGPT, Fin.AI, HubSpot AI, or Copilot) to enhance communication, reporting, and workflow efficiency.
- Track KPIs and customer health metrics to help leadership predict risk and drive retention.
Requirements:
- Customer Happiness: You make customers feel heard, supported, and delighted.
- Retention & Growth: You help customers renew, expand, and refer others.
- Operational Excellence: You keep your processes clean, measurable, and efficient.
- AI Empowerment: You use technology to work smarter, not harder.
- Team Culture: You share ideas, celebrate wins, and keep energy high.
What You Bring:
- 3â5 years in Customer Success, Account Management, or clientâfacing SaaS/hardware support.
- High emotional intelligenceâ you listen first and communicate with empathy.
- Proven ability to own results and handle challenging situations calmly.
- Strong organizational and timeâmanagement skills.
- Familiarity with HubSpot, Jira, or similar tools.
- Handsâon experience using AI tools (ChatGPT, HubSpot AI, Copilot, Fin.AI) for reporting, analysis, or communication.
- Selfâstarter attitudeâ you perform with autonomy and integrity in a remote environment.
Benefits:
- 100% Remoteâ Work from anywhere in Canada or the U.S.
- Competitive salary range: $65,000â$85,000 GBP.
- A culture built on Passion, Integrity, Growth Mindset, Authenticity, and Accountability.
- Career growth supportâ continuous learning, mentorship, and internal mobility.
- Access to cuttingâedge AI tools and systems to accelerate your success.
- Team recognition programs that celebrate wins and milestones.
- Comprehensive health, dental, and vision coverage.
- Paid vacation and personal daysâbecause balance matters.
Why BrightOrder: Don't just send a rĂ©sumĂ©. Send a short message telling us why you'd thrive hereâand what customer success truly means to you. Because at BrightOrder, we don't hire employeesâ we hire differenceâmakers who elevate everyone around them.
Seniority level: MidâSenior level
Employment type: Fullâtime
Job function: Customer Service
Customer Success Specialist (Remote) in London employer: BrightOrder Inc.
Contact Detail:
BrightOrder Inc. Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Customer Success Specialist (Remote) in London
âšTip Number 1
Get to know the company inside out! Research BrightOrder's products and culture so you can speak their language during interviews. Show them youâre not just another candidate, but someone who genuinely understands their mission.
âšTip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. A friendly chat can give you insider info and might even lead to a referralâwho doesnât love a good foot in the door?
âšTip Number 3
Prepare for situational questions! Think of examples from your past experiences where youâve turned customer challenges into success stories. This is your chance to shine and show how you embody that customer success mindset theyâre after.
âšTip Number 4
Donât forget to follow up! After your interview, send a thank-you note expressing your enthusiasm for the role. Itâs a simple gesture that can set you apart and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Success Specialist (Remote) in London
Some tips for your application đ«Ą
Be Authentic: When you're writing your application, let your personality shine through! We want to see the real you, so donât be afraid to share your passion for customer success and what makes you tick.
Tailor Your Message: Make sure to customise your application to reflect how your skills and experiences align with our values and the role. Highlight specific examples that demonstrate your proactive approach and ability to build relationships.
Showcase Your Tech Savvy: Since we love using AI tools, mention any experience you have with them! Whether itâs ChatGPT or HubSpot AI, show us how youâve used technology to enhance customer experiences or streamline processes.
Keep It Concise: While we appreciate detail, we also value clarity. Keep your application focused and to the pointâhighlight your key achievements and how they relate to the role. And remember, apply through our website for the best chance!
How to prepare for a job interview at BrightOrder Inc.
âšKnow Your Customer Success Mindset
Before the interview, take some time to reflect on what customer success means to you. Think about how you can demonstrate your proactive and empathetic approach to helping customers thrive. Be ready to share specific examples of how you've turned challenges into successes in previous roles.
âšFamiliarise Yourself with the Tools
Since the role involves using AI tools like ChatGPT and HubSpot, make sure you're comfortable discussing how you've used these or similar tools in the past. Prepare to explain how these technologies can enhance customer communication and workflow efficiency, as this will show your readiness to hit the ground running.
âšShowcase Your Problem-Solving Skills
BrightOrder values calmness under pressure and the ability to find solutions. Think of a time when you faced a challenging situation with a customer and how you resolved it. Be prepared to walk through your thought process and the steps you took to ensure customer satisfaction.
âšEmphasise Team Collaboration
This role requires collaboration with various teams, so highlight your experience working cross-functionally. Share examples of how you've successfully communicated with development or product teams to resolve customer issues, and express your enthusiasm for contributing to a positive team culture.
