At a Glance
- Tasks: Kickstart your IT career by supporting digital projects in a vibrant museum environment.
- Company: Join Brighton & Hove Museums, a unique charity with a focus on innovation.
- Benefits: Earn while you learn with competitive pay and gain valuable hands-on experience.
- Other info: Enjoy a supportive team and diverse work culture while developing essential skills.
- Why this job: Make a real impact by enhancing visitor experiences through technology.
- Qualifications: No prior experience needed, just a passion for IT and a willingness to learn.
The predicted salary is between 8 - 8 £ per hour.
Full time: 37 hours per week
Salary: National minimum wage for apprentices – £8.00 per hour, rising to National minimum wage after 1 year
Reports to: Head of IT
Location: Royal Pavilion Buildings / Hybrid working available
Closing date: 5pm, Friday 14 August 2026
Begin your IT career with Brighton & Hove Museums. Would you like the opportunity to start a career in IT and digital support while gaining practical experience in a unique museum setting? Brighton & Hove Museums has an exciting opportunity for a Level 3 Digital Support Technician Apprentice to work with the Head of IT across our museum sites, historic buildings and public-facing services, including the Royal Pavilion.
This apprenticeship will help you build the skills needed to support staff, systems and digital projects in a busy charity. You will learn how technology helps our teams work well, care for collections, welcome visitors and improve services. You will receive support from the Head of IT, the training provider and colleagues across the Trust throughout the apprenticeship.
About the role
This is a varied digital support role, not a traditional helpdesk post. We already have an outsourced IT helpdesk, so you will focus on the tasks where local knowledge, site presence and clear communication make the biggest difference. You will help staff use technology confidently, support basic troubleshooting, assist with devices and equipment, and help coordinate issues with the helpdesk or suppliers where needed.
You will also gain experience with Microsoft 365, SharePoint, account administration, document libraries, forms, internal guidance, data tasks, approved AI tools, simple digital workflows and PowerApps. The role will also involve supporting technology used in a museum environment, such as public-facing digital displays, audio‑visual equipment, ticketing, retail or café systems, and other systems that help us run our sites and improve the visitor experience.
Additional information
Apprentices without evidence of level 2 English and Maths will need to achieve this level prior to completing training and you may be required to take an English and Maths assessment prior to a formal offer being made. For those with an education, health and care plan or a legacy statement the apprenticeships English and Maths minimum requirement is Entry Level 3. British Sign Language qualifications are an alternative to English qualifications for applicants whose primary language is BSL.
Please note, your application will be shared with the training provider. The duration of the apprenticeship will be up to 13 months depending on experience. This role does not meet the requirement for UK Visas and Immigration (UKVI) Points-based Immigration System. Successful candidates will need to evidence that they have the Right to Work in the UK.
To apply for an apprenticeship, you must have been ordinarily resident in the UK for at least the previous three years on the first day of the apprenticeship (this includes EEA for UK or EEA Nationals with pre-settled or Settled Status) or have some other residency eligibility status.
We actively welcome applications from people who reflect the diversity of the country to help us shape and change the museum sector to make it more relevant to the diversity of the people, communities and places we serve.
Apprentice Opportunity: IT/Digital Support Technician in Brighton employer: Brightonmuseums
Brighton & Hove Museums offers a unique opportunity for aspiring IT professionals to kickstart their careers in a vibrant and culturally rich environment. With a strong focus on employee development, you will receive hands-on training and support from experienced colleagues while working in historic settings like the Royal Pavilion. The inclusive work culture encourages diversity and innovation, making it an excellent place for those looking to make a meaningful impact in the museum sector.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Opportunity: IT/Digital Support Technician in Brighton
✨Get Involved in Tech Communities
Dive into local tech meetups or online forums specific to IT consulting. Engaging with like-minded folks not only sharpens your knowledge but also opens doors to apprenticeship opportunities at firms like Brightonmuseums.
✨Leverage Your University Resources
Universities often have exclusive partnerships with companies for apprenticeship placements. Hit up your career services and see if Brightonmuseums is on their radar – they might even have insider info on application timelines!
✨Show Off Your Tech Projects
Create a simple portfolio showcasing any relevant projects or coursework you’ve done. This could be a website or a GitHub repo. When you apply to Brightonmuseums, having a tangible demonstration of your skills can really set you apart.
✨Join Apprenticeship Fairs
Keep an eye out for apprenticeship and career fairs focused on tech. It's a brilliant way to meet recruiters from companies like Brightonmuseums directly! Plus, you can practice your elevator pitch face-to-face.
We think you need these skills to ace Apprentice Opportunity: IT/Digital Support Technician in Brighton
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it’s all about your technical know-how. Make sure your CV highlights any programming languages, software, or tools you’ve worked with, even if it was just a school project. If you’ve completed any relevant courses or certifications, let those shine!
Think Like a Consultant:Your cover letter is your chance to demonstrate that you've got the consulting mindset. Bring in examples of how you've solved problems in the past or contributed to team projects, showing your analytical skills. Companies like Brightonmuseums want to see that you can think critically and adapt!
Tailor Your Application to IT Consulting:Don't just send the same application everywhere. For Brightonmuseums, make sure you mention their specific projects or values that resonate with you. This shows you're genuinely interested and not just sending your CV on a whim. Personalisation goes a long way!
Get Your Online Presence Right:Since you're applying for an apprenticeship, having a professional online presence is key! Consider linking to your GitHub or any tech-related projects you've been part of. It gives us a peek into your practical skills and can really make your application stand out!
How to prepare for a job interview at Brightonmuseums
✨Show Off Your Technical Know-How
In IT consulting, having a grasp of the technical tools and systems used in the industry is key. Be prepared to discuss any relevant software or methodologies you've learned about, like Agile or specific programming languages. Even if you haven't used them extensively, demonstrating your familiarity can set you apart!
✨Discuss Problem-Solving Scenarios
Consulting is all about solving problems for clients. Think about any experiences, whether from school projects or personal interests, where you tackled a challenge. Be ready to explain your thought process in detail, as this shows your analytical thinking and how you approach issues—both vital in this field!
✨Highlight Your Willingness to Learn
As an apprenticeship candidate, they're looking for potential and eagerness to grow. Make sure you convey your enthusiasm for learning new skills and adapting to new technologies. Share examples of how you've taken the initiative in the past to expand your knowledge—whether through online courses or tech clubs!
✨Be Ready for Behavioural Questions
Expect to face a few behavioural questions, where you'll need to showcase your teamwork and communication skills. Prepare examples from your experiences in school or group projects that reflect your ability to collaborate and contribute effectively. This is vital in consulting, as you'll be working with teams and clients regularly!
