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- Tasks: Lead non-trading operations, focusing on administration and health & safety.
- Company: Join Bestway, a passionate team dedicated to customer satisfaction.
- Benefits: 30 days annual leave, company pension, free parking, and supportive training.
- Why this job: Make a real impact in a growing company with a strong team culture.
- Qualifications: Strong leadership, organisational skills, and experience in customer service.
- Other info: Full-time role with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We now have an opportunity for a Non Trading Team Leader to join the team at our Brighton branch: 6 Crowhurst Road, Hollingbury Trading Estate, Brighton, BN1 8AF.
You will be responsible for effectively leading and managing the non-trading responsibilities of the branch operations, in particular Administration and Health & Safety. You will be supporting and assisting the Operations Manager in achieving and exceeding all depot KPI’s, targets and objectives.
Key duties will include:
- Ensure all administration processes within the depot are carried out efficiently, effectively and in accordance with any legislative guidelines and procedures.
- Ensure full compliance of any Health & Safety activities within the depot.
- Control of customer credit and debt.
- Control of customer credit notes and claims.
- Pricing and File Maintenance.
- Meet or exceed all Customer Satisfaction targets and scores.
- Drive the standards for great customer satisfaction ensuring a consistently positive shopping experience.
- Ensure all company policies and procedures in relation to administration are effectively implemented and embedded.
We’re looking for someone with:
- Exceptional knowledge of systems and procedures.
- Up to date knowledge of Health & Safety policy and procedures.
- Highly organised and exceptional planning skills with the ability to manage and prioritise various tasks.
- Excellent data analysis skills.
- Good problem-solving skills with the ability to think of solutions outside of the norm.
- Strong time management skills.
- Significant experience of delivering both excellent Customer Service and Customer Satisfaction results.
- Excellent and inspiring leadership and team building skills.
- Empathetic and empowering leadership style with the ability to give clear direction and delegate confidently.
- Excellent verbal and written communication skills.
- Excellent listening skills.
In return for your hard work and commitment we offer:
- 30 days annual leave (including Bank Holidays).
- Company pension.
- Free parking on site.
- Supportive training and equipment to help do your role effectively.
Details:
- Job type: Full-time, permanent.
- Salary: Competitive.
- Hours of work: 44 hours per week.
- Shift: TBC.
At Bestway, we’re passionate about meeting our customers’ needs and working as a team to grow our business. So, if you’re looking for an opportunity to make an impact in an ambitious company that’s built its way up from humble beginnings, you could be the person we’re looking for.
Non Trading Team Leader - Bestway Brighton employer: Brighton
Contact Detail:
Brighton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non Trading Team Leader - Bestway Brighton
✨Tip Number 1
Get to know the company inside out! Research Bestway's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Non Trading Team Leader - Bestway Brighton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Non Trading Team Leader role. Highlight your experience in administration and Health & Safety, as well as any leadership skills that align with what we’re looking for.
Showcase Your Skills: Don’t just list your skills; give examples of how you’ve used them in previous roles. Whether it’s data analysis or customer service, we want to see how you’ve made a difference in your past positions.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Brighton
✨Know Your Stuff
Make sure you brush up on your knowledge of Health & Safety policies and procedures. Being able to discuss these confidently will show that you're serious about the role and understand the importance of compliance in the non-trading operations.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed projects in the past. Highlight your empathetic leadership style and how it has positively impacted team performance and customer satisfaction.
✨Be Data Savvy
Since the role involves data analysis, come prepared with examples of how you've used data to drive decisions or improve processes. This will demonstrate your analytical skills and ability to meet KPIs effectively.
✨Practice Problem-Solving
Think of a few scenarios where you faced challenges in administration or customer service. Be ready to discuss how you approached these problems and the solutions you implemented, showcasing your critical thinking and creativity.
