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Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
This is an overnight position, with shifts typically ranging from 11pm to 7am (depending on the site).
Successful applicants will be required to undergo a Disclosure and Barring Service (DBS) check as part of the recruitment process.
WHAT YOU'LL DO IN THIS ROLE:
- Be the first point of contact when checking in late arrivals and walk-ins.
- Ensure a warm, friendly and genuine welcome to all guests.
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times.
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
- Passionate about guest care
- Comfortable working independently and lone working
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
WHAT'S IN IT FOR ME?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
#IKC
Hotel Staff employer: Brighton
At Harry Ramsden’s, we pride ourselves on our rich heritage and commitment to excellence in delivering the world’s best fish and chips. As a Kitchen Manager, you will thrive in a supportive work culture that values innovation and teamwork, with ample opportunities for career growth through ongoing training. Enjoy a range of benefits including a quarterly bonus scheme, discounted days out, and a free meal on shift, all while being part of a dedicated team that shares your passion for exceptional food and customer service.
