At a Glance
- Tasks: Help residents with environmental queries and provide top-notch customer service.
- Company: Brighton Council, committed to a diverse and inclusive workplace.
- Benefits: Competitive salary, fixed hours, and opportunities for professional growth.
- Other info: Join a supportive team focused on improving local environmental services.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong customer service skills and proficiency in IT systems required.
The predicted salary is between 28142 - 28598 € per year.
Location: Hollingdean Depot, Upper Hollingdean Road, Brighton, BN1 7GA.
Salary: £28,142 – £28,598.
Contractual hours: 37 per week.
Basis: Fixed Hours Package.
Responsibilities
- Respond to telephone calls from internal and external customers, providing accurate advice and resolving queries at first point of contact where possible.
- Manage and respond to emails and written enquiries from both internal and external customers in a timely, professional manner.
- Provide clear guidance on a range of Environmental Services, including household waste and recycling collections, missed collections and service requests, bulky waste, garden waste, communal bins, and environmental issues such as fly‑tipping, street cleanliness and graffiti.
- Use council systems to log, update and track customer requests, ensuring accurate information and follow‑through.
- Liaise with operational teams, supervisors and other council services to resolve queries and service issues.
- Escalate complex or sensitive matters appropriately, following council procedures.
- Maintain a strong focus on customer service, equality and accessibility, ensuring all residents are treated fairly and respectfully.
- Support service improvement by identifying recurring issues and sharing feedback with managers and colleagues.
Requirements
- Excellent customer service skills.
- Experience maintaining and following administrative systems and processes.
- A positive approach to resolving problems and bringing creativity to working solutions.
- Proficiency with computers, IT systems and Microsoft applications.
- Good communication and interpersonal skills, able to respond to customers with assertiveness, tact, empathy and calm under pressure.
We value a diverse workforce and welcome applications from individuals from all backgrounds, including those who identify as BME, White Other, disabled or trans. We are committed to creating an inclusive workplace.
Job share applications are welcomed. The starting salary will be pro rata if the position is less than 37 hours or part time.
Environmental Services Adviser employer: Brighton
As an Environmental Services Adviser at the Hollingdean Depot in Brighton, you will join a supportive and inclusive team dedicated to enhancing community well-being through effective environmental services. The council prioritises employee growth, offering training and development opportunities while fostering a culture of collaboration and respect. With a focus on customer service and community engagement, this role provides a meaningful chance to make a positive impact in your local area.
StudySmarter Expert Advice🤫
We think this is how you could land Environmental Services Adviser
✨Tip Number 1
Get to know the company! Research the council's environmental initiatives and values. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as an Environmental Services Adviser and how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to follow the process.
We think you need these skills to ace Environmental Services Adviser
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Environmental Services Adviser. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:Since this role is all about helping customers, be sure to showcase your excellent customer service skills in your application. Share examples of how you've resolved queries or provided support in previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your points are easy to understand and relevant to the job description.
Apply Through Our Website:Don’t forget to submit your application through the council’s online portal! It’s the best way for us to receive your details and get the ball rolling on your application.
How to prepare for a job interview at Brighton
✨Know Your Stuff
Familiarise yourself with the key responsibilities of an Environmental Services Adviser. Brush up on topics like waste management, recycling processes, and common environmental issues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Customer Service is Key
Since this role heavily focuses on customer service, think of examples from your past experiences where you've successfully resolved customer queries. Be ready to demonstrate your communication skills and how you handle challenging situations with empathy and professionalism.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and concisely. This will not only help you get comfortable with the interview format but also allow you to refine your answers to common questions related to the job.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This shows your interest in the role and the organisation. You might ask about the team dynamics, ongoing projects, or how they measure success in the Environmental Services department.
