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For Companies At a Glance
- Tasks: Lead daily operations of the gift shop and café, ensuring top-notch customer service.
- Company: Join Brighton i360, a top visitor attraction committed to sustainability and unique experiences.
- Benefits: Enjoy a competitive salary, bonus opportunities, and a chance to work in a vibrant environment.
- Why this job: Be part of a team that values sustainability and enhances visitor experiences through ethical practices.
- Qualifications: Experience in retail or hospitality management with a focus on sustainability is essential.
- Other info: Ideal for proactive individuals who thrive in dynamic settings and love engaging with customers.
The predicted salary is between 28000 - 35000 £ per year.
Job Description
Retail Manager – Brighton i360
£32,000-£35,000 + Bonus
The Brighton i360 is a leading visitor attraction in Brighton, offering unique experiences for guests of all ages. We are committed to sustainability and ensuring that our gift shop aligns with ethical and environmental values by partnering with like-minded suppliers.
The Retail Manager is responsible for overseeing the day-to-day operations of the gift shop and Café, ensuring an excellent visitor shopping experience while managing stock, purchasing with a focus on sustainability. This role requires a strategic approach to retail management, supplier relationships, and stock selection that aligns with the attraction’s values.
Key Responsibilities
Retail Management & Customer Experience
- Manage the daily operations of the gift shop and café, ensuring high standards of customer service.
- Train and develop retail staff to provide knowledgeable and engaging service.
- Monitor sales performance and implement strategies to maximize revenue.
- Ensure the shop layout, merchandising, and product displays enhance visitor experience and encourage sales.
- Manage stock levels to ensure availability of popular products while minimising waste.
Sustainable Purchasing & Supplier Relations
- Develop and implement a purchasing strategy focused on sustainability and ethical sourcing.
- Build and maintain relationships with suppliers who share environmental and ethical values.
- Source unique, high-quality, and sustainable products that align with the attraction’s brand.
- Negotiate pricing and contracts with suppliers to ensure cost-effectiveness.
- Stay updated on sustainable retail trends to introduce innovative products and practices.
Stock & Revenue Management
- Monitor and analyse sales data to make informed purchasing decisions.
- Implement stock control measures to reduce waste and improve profitability.
- Work closely with the finance team to track sales, revenue, and expenditure.
- Identify opportunities for exclusive or branded product lines to enhance visitor engagement.
Compliance & Health & Safety
- Ensure all retail and café operations adhere to company policies, health & safety regulations, and food hygiene standards.
Marketing & Promotional Activities
- Collaborate with the marketing team to promote gift shop and cafe products through social media and onsite marketing.
- Plan and execute seasonal promotions and special events to drive sales.
- Develop partnerships with local artisans and eco-friendly brands to create exclusive products.
Behaviours
- Proactive & Solution-Oriented: Takes initiative to improve operations and address challenges efficiently.
- Customer-Focused: Strives to enhance the visitor shopping experience and build customer loyalty.
- Sustainability-Driven: Passionate about ethical sourcing and actively seeks eco-friendly solutions.
- Strong Communicator: Effectively collaborates with suppliers, team members, and stakeholders.
- Detail-Oriented: Ensures high standards in merchandising, stock management, and reporting.
- Adaptable & Resilient: Thrives in a dynamic environment, responding effectively to changes and demands.
- Leadership & Team Development: Inspires and supports the retail team to achieve their best performance.
Essential Skills & Experience:
- Proven experience in retail or hospitality management, preferably within tourism, leisure.
- Strong knowledge of sustainable sourcing and ethical procurement.
- Excellent leadership and team management skills.
- Experience in managing budgets, stock levels, and supplier negotiations.
- Strong understanding of merchandising and customer engagement strategies.
- Ability to identify trends and adapt product offerings accordingly.
Desirable Skills & Experience:
- Experience working in a visitor attraction, museum, or heritage site.
- Familiarity with POS and inventory management systems.
- Knowledge of sustainable retail practices and eco-friendly product development.
Retail Manager - Brighton i360 employer: Brighton i360 Careers
Contact Detail:
Brighton i360 Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Manager - Brighton i360
✨Tip Number 1
Familiarize yourself with the latest trends in sustainable retail and ethical sourcing. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to the values that Brighton i360 upholds.
✨Tip Number 2
Network with professionals in the tourism and retail sectors, especially those who focus on sustainability. Attend local events or join online forums to connect with like-minded individuals who can provide insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed retail operations or improved customer experiences in previous roles. Highlight any initiatives you've led that align with sustainability and ethical practices.
✨Tip Number 4
Research Brighton i360 thoroughly, including their current product offerings and partnerships. Being knowledgeable about their brand will allow you to tailor your conversation and show genuine interest in contributing to their mission.
We think you need these skills to ace Retail Manager - Brighton i360
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Retail Manager position. Understand the key responsibilities and required skills, especially focusing on sustainability and customer experience.
Tailor Your CV: Customize your CV to highlight relevant experience in retail or hospitality management. Emphasize your knowledge of sustainable sourcing and any leadership roles you've held that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sustainability and customer service. Mention specific examples from your past experiences that demonstrate your ability to manage retail operations effectively.
Highlight Relevant Skills: In your application, make sure to highlight essential skills such as team management, stock control, and supplier negotiations. Use keywords from the job description to ensure your application stands out.
How to prepare for a job interview at Brighton i360 Careers
✨Show Your Passion for Sustainability
Make sure to express your enthusiasm for sustainable practices during the interview. Discuss any previous experiences you have with ethical sourcing or eco-friendly products, as this aligns closely with the values of the Brighton i360.
✨Demonstrate Customer-Centric Thinking
Prepare examples of how you've enhanced customer experiences in past roles. Highlight specific strategies you've implemented to improve service and engagement, as this is crucial for the Retail Manager position.
✨Highlight Your Leadership Skills
Be ready to discuss your leadership style and how you've successfully trained and developed teams in the past. Share stories that showcase your ability to inspire and motivate staff, which is essential for managing the retail team.
✨Know Your Numbers
Familiarize yourself with key retail metrics and be prepared to discuss how you've used data to drive sales and manage stock levels. This will demonstrate your analytical skills and understanding of revenue management.
