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- Tasks: Lead a dynamic team to ensure smooth operations and exceptional guest experiences.
- Company: Brighton i360, a unique seafront attraction with a vibrant atmosphere.
- Benefits: Earn £13.50 - £14.00 per hour, plus amazing discounts and early pay access.
- Other info: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Be at the forefront of a busy venue and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 28000 - 29000 £ per year.
Looking for a role where you can lead from the front and take ownership of a fast-paced, multi-function operation? At Brighton i360, we’re looking for a Duty Manager to support the day-to-day running of the attraction, overseeing guest experience, food & beverage, retail and events. This is a hands-on leadership role where you’ll act as the senior manager on shift, ensuring smooth operations, high service standards and a safe, well-run environment across the whole venue.
What’s in it for you?
- A busy, high-energy role in a unique seafront venue
- £13.50 - £14.00 per hour + service charge
- An amazing 50% discount on food and drink across all our awesome venues.
- Deals and discounts with a wide range of businesses through our discount portal.
- Early access to your pay through Wagestream.
- £10,000 life assurance to support your loved ones if the worst happens.
- Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
What you’ll be doing
You’ll take responsibility for the operation during your shift, leading teams and coordinating all areas of the business. This includes:
- Overseeing daily operations across Brighton i360 and Drift Bar & Kitchen
- Leading shifts, including opening and closing procedures
- Acting as the central point of coordination between guest experience, F&B, retail and events
- Running daily briefings and aligning teams on priorities
- Monitoring guest flow, queues and overall service standards
- Handling guest queries and resolving issues professionally
- Leading during busy periods and managing operational challenges or disruptions
- Supporting events, private dining and premium experiences
- Coaching and supporting team members to maintain high standards
- Ensuring compliance with health & safety, food safety and licensing regulations
- Monitoring performance, supporting sales opportunities and maintaining efficiency across shifts
You’ll be visible on the floor, leading by example and ensuring a consistent, high-quality guest experience across all areas.
What we’re looking for
- Experience in a Duty Manager, Supervisor or Assistant Manager role
- Background in hospitality, leisure or a visitor attraction environment
- Confident leading teams in fast-paced, high-volume settings
- Strong organisational, problem-solving and decision-making skills
- Ability to stay calm under pressure and manage multiple priorities
- A hands-on, proactive approach to leadership
- Good understanding of health & safety and operational standards
- Flexible and able to work evenings, weekends and peak periods
If you’re a proactive, hands-on manager who enjoys leading teams, solving problems and keeping operations running smoothly, we’d love to hear from you.
Duty Manager - Brighton i360 employer: Brighton I-360 Limited
Contact Detail:
Brighton I-360 Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Brighton i360
✨Tip Number 1
Get to know the venue! Before your interview, take a trip to Brighton i360. Familiarise yourself with the layout, the guest experience, and the vibe. This will not only help you feel more confident but also show the hiring team that you're genuinely interested in the role.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem in a fast-paced environment. We want to hear about your hands-on approach and how you keep things running smoothly, so be ready to share those experiences.
✨Tip Number 3
Show off your personality! During the interview, let your passion for hospitality shine through. We’re looking for someone who can lead by example and create a great atmosphere, so don’t be afraid to be yourself and showcase your enthusiasm.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining our team at Brighton i360. Don’t miss out on this opportunity!
We think you need these skills to ace Duty Manager - Brighton i360
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight any experience you have in leading teams. We want to see how you've taken charge in previous roles, especially in fast-paced environments like hospitality or visitor attractions.
Be Specific About Your Experience: When detailing your past roles, be specific about your responsibilities and achievements. We love numbers and examples that show how you’ve improved guest experiences or operational efficiency.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in our job description. This shows us you’re genuinely interested in the Duty Manager role at Brighton i360.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Brighton I-360 Limited
✨Know the Venue Inside Out
Before your interview, make sure you research Brighton i360 thoroughly. Familiarise yourself with its operations, guest experience strategies, and any recent events or news. This will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed a busy operation. Highlight how you handled challenges, maintained high service standards, and ensured guest satisfaction. This is crucial for a hands-on leadership role like the Duty Manager.
✨Showcase Problem-Solving Abilities
Think of specific instances where you've resolved issues under pressure. Whether it was managing guest complaints or coordinating a busy shift, be ready to discuss how you approached these situations and what the outcomes were. This will illustrate your ability to stay calm and effective in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, upcoming events, or how success is measured in the Duty Manager position. This not only demonstrates your interest but also helps you gauge if the role is the right fit for you.