At a Glance
- Tasks: Support Brighton & Hove’s Highway Operations by managing data and improving service delivery.
- Company: Join a diverse and energetic local government team in Brighton & Hove.
- Benefits: Flexible working, great training, generous leave, and staff discounts.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a real impact on the city's highway safety and maintenance.
- Qualifications: Experience in highway maintenance or technical data analysis is preferred.
The predicted salary is between 29700 - 36300 £ per year.
Are you organised, analytical and confident working with technical information? This is an opportunity to play a central role in supporting Brighton & Hove’s Highway Operations service, helping us keep the city’s highway network safe, well-maintained and responsive to the needs of residents, businesses and visitors.
The role provides specialist technical and administrative support to the Highway Operations team, with a particular focus on contract performance, works ordering, service data, financial monitoring, winter maintenance, insurance claims and correspondence. You will help ensure that the service meets its statutory responsibilities to keep the highway safe and that managers have clear, accurate information to support decision-making.
About the role:
- Join us in Brighton & Hove – a unique, energetic and diverse city, and an exciting place to develop your career in local government highway maintenance.
- You will work closely with the Highway Operations Manager, the Highway Inspection and Winter Manager, engineers, inspectors, contractors and colleagues across the council.
- You will support the delivery and improvement of the highway maintenance service by turning operational, contractual and financial data into clear reports, updates and practical actions.
- This is a varied role in a service that is highly visible to the public. You will need strong attention to detail, good communication skills and the ability to work confidently with data, systems and a wide range of stakeholders, including contractors, elected members, internal teams and members of the public.
You will be responsible for:
- Managing the reporting of highway defects through the works ordering system and providing clear analysis of operational data.
- Using financial systems to monitor and analyse Highway Operations spend, identifying trends, risks and areas for improvement.
- Producing clear reports and service updates using data from highway and asset management systems.
- Working with the insurance team to support the efficient processing of highway claims and identify opportunities for service improvement.
- Supporting elements of highway maintenance project work and helping develop a risk-based approach to asset management.
- Developing and maintaining systems to monitor Winter Maintenance delivery, performance and financial spend.
- Supporting improvements to Winter Maintenance protocols and public communications, in line with the agreed Winter Maintenance Service Plan.
- Engaging with other council teams, contractors, external stakeholders, elected members and the public, providing technical information in a clear and accessible way.
- Supporting the review and development of highway maintenance policies, guidance, processes and service improvement work.
- Providing technical support during flooding, severe weather and other network resilience events, including supporting recovery of costs where third parties damage highway assets.
About you:
- You will have knowledge or experience of highway maintenance, traffic/highway management or a related technical environment.
- You will be comfortable using Microsoft Office/Excel and other digital tools to analyse information and produce reports.
- You will be able to communicate clearly and sensitively with a wide range of audiences, including technical colleagues, contractors, elected members and the public.
- You will be organised, flexible and able to manage competing priorities while maintaining accuracy and a high standard of service.
- A qualification at NVQ Level 3 or equivalent/comparable knowledge and experience in highway maintenance, together with training or experience in technical data analysis and presentation, would support you in this role.
Our offer:
- You will be based within a supportive Highway Operations service and will work with colleagues from a range of transport and council teams.
- The role benefits from flexible working, including home-working where appropriate, alongside the opportunity to contribute directly to a service that affects everyone who lives, works in or visits the city.
- We offer great terms and conditions including the Local Government Pension Scheme, excellent training and development, generous annual leave and staff discounts.
Contract: Permanent
Hours: Full Time, 37 per week
Additional Information: Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Work Permits: We may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System.
Company Information: Encouraging a diverse workforce. Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce.
Why work for us: Our organisational values define how we work and behave. They help us to do our best for the city and its residents. Our People Promise has 5 commitments from the council to our staff.
Technical Support Officer in London employer: Brighton & Hove City Council
Brighton & Hove City Council is an excellent employer, offering a nurturing work environment at Tarnerland Nursery School where you can make a meaningful impact on young children's lives. With a strong emphasis on professional development and a supportive team culture, employees enjoy generous benefits and opportunities for growth in their early years careers. Join us in creating a safe and engaging learning space in the vibrant community of Brighton.
Contact Details:
Brighton & Hove City Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer in London
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We think you need these skills to ace Technical Support Officer in London
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Brighton & Hove City Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Brighton & Hove City Council
✨Get to Know Public Sector Values
Before your interview with Brighton & Hove City Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
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Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Brighton & Hove City Council.
