At a Glance
- Tasks: Lead a team in managing parking appeals and debt recovery for the council.
- Company: Brighton & Hove City Council, committed to diversity and community service.
- Benefits: Flexible hours, competitive salary, and comprehensive wellbeing support.
- Other info: Join a diverse team and enjoy opportunities for personal and professional growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong attention to detail and excellent communication skills required.
Location: Hove Town Hall, Norton Road, Hove, BN3 3BQ
Basis: Flexi Hours
Salary: £32,061 - £33,699
Contractual hours: 37
We are looking for an enthusiastic and motivated individual to work within our busy Parking Service, contributing to an effective and efficient professional parking appeals and debt recovery service on behalf of the council. You will need to make important decisions in relation to Penalty Charge Notice ‘cancellation or write off’ following consideration of the evidence submitted by an appellant against the council’s evidence. You will also be required to attend traffic tribunals on behalf of the council and prepare and process witness statements for the courts.
You will support colleagues within the team with fair and consistent decisions and be able to communicate complex issues effectively to the management team. You will be required to deal with enquiries by telephone regularly on a rota.
Primary duties include:
- Responding in writing to appeals that have escalated through regulated processes.
- Compiling cases and representing the council at Traffic Penalty Tribunal.
- Preparing witness statements for the registration of debts at Northampton court.
- Supporting staff with training.
- Responding to public enquiries about bailiff action.
We are committed to ensuring training keeps you up to date with new legislation and policies and that you are equipped to deliver a highly professional service. Part of your duties will be to dispense advice on court procedures and the PCN appeals process from the point of issue through to court warrant. This is a fast-paced and demanding place to work so you will need to be able to deliver under pressure and have an ability to understand traffic law and regulations.
You will also need to consider welfare and vulnerability in relation to parking debt in line with council and government guidelines. As part of a team of supervisors, you will also be expected to provide regular support to the customer service officers by handling escalated enquiries and providing advice and guidance.
Encouraging a diverse workforce: Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it’s what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds.
How to apply: Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview. As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions.
Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview.
We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work-life balance and team collaboration.
Senior Parking Services Supervisor in Hove employer: Brighton & Hove City Council
Brighton & Hove City Council is an excellent employer, offering a nurturing work environment at Tarnerland Nursery School where you can make a meaningful impact on young children's lives. With a strong emphasis on professional development and a supportive team culture, employees enjoy generous benefits and opportunities for growth in their early years careers. Join us in creating a safe and engaging learning space in the vibrant community of Brighton.
Contact Details:
Brighton & Hove City Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Parking Services Supervisor in Hove
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brighton & Hove City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brighton & Hove City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Parking Services Supervisor in Hove
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brighton & Hove City Council:Your cover letter is your chance to shine! Tell us why you want to work at Brighton & Hove City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brighton & Hove City Council!
How to prepare for a job interview at Brighton & Hove City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
