Business Support and Helpdesk Administrator in Hove

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Salary: £27,254 - £27,694

Contractual hours: 37

Package: We are pleased to offer a wide range of benefits to support you and your wellbeing.

Job description:

• Do you have a talent for customer service, strong administration, and the ability to use digital solutions effectively for tracking tasks?
• Are you keen to develop these skills whilst learning more about facilities management and health and safety?
• Do you enjoy working with a large and diverse number of internal and external customers and seeing the direct positive outcomes from your work?

This role sits within a busy team of enthusiastic people who are great at dealing with a wide range of enquiries from a large and diverse customer base through digital, phone and face-to-face contact.

About the role:

The role provides front-line administrative and helpdesk support for health, safety, wellbeing, and building services, acting as the main point of contact for enquiries and maintenance requests. It ensures work orders are logged, tracked, and completed efficiently while maintaining accurate records, supporting compliance, and enabling the wider team to focus on technical service delivery.

You will be great at helping people and working under pressure, sensitively supporting customers from all backgrounds that use a wide range of property types which includes large corporate offices, schools, social care, and libraries. Having the ability to efficiently and effectively triage a large number of maintenance repair requests and general enquiries is key to succeeding in this role.

You will have strong organisational, communication, and customer service skills combined with experience in administrative helpdesk support, facilities or maintenance coordination, and the ability to manage systems, data, and multiple priorities effectively.

The role benefits from the following:

• Access to ongoing professional development and learning opportunities
• The chance to be part of a collaborative, learning-focused team that encourages innovation, knowledge sharing and continuous improvement
• A supportive and inclusive environment, with access to staff networks and a strong organisational commitment to wellbeing and equality
• A local government pension scheme and family-friendly policies
• Employee benefits including discount schemes and a cycle-to-work programme

Our city is known and loved for its diversity. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. We particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

How to apply:

Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions. Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview.

We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real examples from you.

Additional information:

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only. Please note that this post is subject to a Basic Disclosure Criminal Records Check.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers.