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- Tasks: Support vulnerable homeless individuals in a dynamic hostel environment.
- Company: Join Brighton & Hove City Council, dedicated to community support and diversity.
- Benefits: Enjoy a fixed-term contract with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: Experience with vulnerable groups and strong customer service skills are essential.
- Other info: This role requires a DBS check and offers flexible shift patterns.
The predicted salary is between 30000 - 42000 £ per year.
- Directorate BHCC: Homes and Adult Social Care
- Contract Fixed Term
- Closing Date Apply by 27 July 2025
Location
Glenwood Lodge 36-37 Grand Parade. Brighton.
Job Summary
Job reference
- Positions available 1
Working hours
- Working hours 37
- Closing date 27 July 2025
Job category
- Job category Care – Adults
Organisation
- Organisation Brighton & Hove City Council
Job introduction
Brighton and Hove City Council are recruiting one full timeHostel Worker to work at Glenwood Hostel.
Glenwood Lodge Hostel, including Off Street Offer (OSO) is a 48 bed Hostel for Single homeless men in central Brighton. We provide high support accommodation to men with high, complex needs and an Off Street Offer accommodation to rough sleepers.
The service supports clients with support issues such as substance misuse, physical and mental health issues, offending and move on and reconnection work.
Closing Date: midnight Sunday 27 July 2025
Interview date: TBA
For an informal discussion, please contact Lisa Ellery – Hostel Manager, Glenwood Lodge, 01273 292026 or Shelley – Deputy Managers on 01273 294027.
Fixed term for: until 31 March 2026
This job will be offered as fixed term for external applicants and is available as a secondment to internal applicants in line with our secondment policy. Before applying, please ensure you have read the Secondment policy to ensure you are eligible to apply. In accordance with the policy, please ensure you have the written approval of your line manager before applying. Evidence of this must be included with your application.
About the role
This is an exciting opportunity to contribute to the support offered to vulnerable homeless people in the City.
You will take responsibility for the safety and security of the hostel and its residents, ensuring that safety procedures and statutory obligations are adhered to and will support a number of residents with one to one support.
You will have great customer service skills, have a strengths-based approach and be motivated and confident enough to help enable people who are homeless to find and be able to maintain long term housing solutions. Experience of working with people that are homeless and may be vulnerable or disadvantaged groups in a residential/similar setting is essential. You will have good IT and admin skills and a positive approach to team working.
As a Project Worker you will work as part of a team to provide a high support service in supported accommodation In Brighton & Hove. You will ensure residents are supported to improve their health, well-being and develop independent living skills, before being supported to move on. You will also help support with other services including education and training to help our residents community integration.
If you have
- Are Self-Motivated
- Are Customer Focused
- Ability to work shifts
- Ability to work on own initiative
Then please get in touch.
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.
As part of your application, you will need to upload your Application Form and answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Application Form guidance (brighton-hove.gov.uk) and (Shortlisting guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
For more information about our values and the benefits of working at the council, visit Why work for us
Company information
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it\’s what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.
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Hostel Worker - Glenwood Lodge employer: Brighton & Hove City Council
Contact Detail:
Brighton & Hove City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostel Worker - Glenwood Lodge
✨Tip Number 1
Familiarise yourself with the specific challenges faced by homeless individuals, particularly those with complex needs. Understanding these issues will help you demonstrate your empathy and readiness to support residents during interviews.
✨Tip Number 2
Reach out to current or former employees of Glenwood Lodge or similar organisations. They can provide valuable insights into the work environment and expectations, which can help you tailor your approach during the interview.
✨Tip Number 3
Prepare to discuss your experience in customer service and teamwork, as these skills are crucial for the role. Think of specific examples where you've successfully worked with vulnerable groups or in challenging situations.
✨Tip Number 4
Showcase your IT and administrative skills by being familiar with common software used in care settings. Being able to discuss how you can efficiently manage documentation and communication will set you apart from other candidates.
We think you need these skills to ace Hostel Worker - Glenwood Lodge
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Hostel Worker position. Make sure you can demonstrate how your skills and experiences align with the needs of the role.
Tailor Your Application: Customise your CV and cover letter to highlight relevant experience, especially in working with vulnerable groups or in a residential setting. Use specific examples that showcase your customer service skills and ability to support individuals with complex needs.
Answer Shortlisting Questions Effectively: Pay special attention to the shortlisting questions in the application. Provide clear, concise answers that directly address the essential requirements outlined in the person specification. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a role that involves supporting others.
How to prepare for a job interview at Brighton & Hove City Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Hostel Worker. Be prepared to discuss how your skills and experiences align with the needs of vulnerable homeless individuals.
✨Showcase Your Experience
Highlight any previous experience working with disadvantaged groups or in a residential setting. Be ready to share specific examples of how you've supported individuals facing challenges, as this will demonstrate your suitability for the role.
✨Emphasise Teamwork
Since the role involves working as part of a team, be prepared to discuss your approach to collaboration. Share examples of how you've successfully worked with others to achieve common goals, especially in challenging environments.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the organisation. You might ask about the support systems in place for staff or how success is measured in the role.