At a Glance
- Tasks: Manage facilities contracts and ensure top-notch service delivery across diverse properties.
- Company: Brighton & Hove City Council, committed to diversity and community wellbeing.
- Benefits: Competitive salary, flexible working, and comprehensive wellbeing support.
- Other info: Join a diverse team dedicated to innovation and continuous improvement.
- Why this job: Make a real difference in your community while developing your career in facilities management.
- Qualifications: Experience in contract management and facilities services is essential.
The predicted salary is between 39862 - 42839 £ per year.
Are you an experienced contract manager with strong knowledge and experience of dealing with facilities and soft services related contractors serving a large and diverse property portfolio? Are you passionate about continuous improvement and innovation and creating best value outcomes for building users? Do you enjoy a varied workload and working with a diverse range of colleagues, contractors and building users? If so, we would love to hear from you.
About the Role
The role requires significant experience in facilities management. Candidates must possess extensive knowledge of soft services operations, including cleaning, waste management, security and associated support services within a multi-site operational environment. A strong understanding of health and safety legislation, service quality standards, and industry best practices is essential.
Proven expertise in contract management is required, including procurement, tendering, mobilisation, performance monitoring, supplier relationship management, and contract compliance. Candidates should have a thorough understanding of statutory and regulatory requirements relevant to soft services delivery, including health and safety compliance, risk assessment processes, and contractor control procedures.
Significant experience managing outsourced service contracts across large and complex property portfolios is essential, ideally within a public sector or customer-focused environment. The role demands the ability to drive service excellence through effective KPI and SLA management, continuous improvement initiatives, budget control, and performance management of suppliers and contractors.
Strong organisational, communication, stakeholder management, negotiation, and problem-solving skills are critical, alongside the ability to work independently, prioritise competing demands, and deliver high-quality services under pressure. Candidates must demonstrate experience in managing contracts, supervising service providers, and service improvement programmes.
Proficiency in Microsoft Office applications, some knowledge of CAFM systems, and performance reporting tools is required. A commitment to health and safety, equality, diversity and inclusion, customer service excellence, and the flexibility to work across multiple sites are essential for success in the role.
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds.
In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce.
Why work for us?
As a council, we want to be connected, confident, innovative and creative, diverse and inclusive, healthy and psychologically safe.
For more information about our values and the benefits of working at the council, visit our website which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only. We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration.
Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.
Facilities Services Contracts Manager in Eastbourne employer: Brighton & Hove City Council
Brighton & Hove City Council is an excellent employer, offering a nurturing work environment at Tarnerland Nursery School where you can make a meaningful impact on young children's lives. With a strong emphasis on professional development and a supportive team culture, employees enjoy generous benefits and opportunities for growth in their early years careers. Join us in creating a safe and engaging learning space in the vibrant community of Brighton.
Contact Details:
Brighton & Hove City Council Recruitment Team
