At a Glance
- Tasks: Assist in delivering top-notch customer service and resolve resident enquiries.
- Company: Join Brighton & Hove City Council's dynamic Property & Investment Team.
- Benefits: Enjoy flexible hours, generous leave, and access to great staff discounts.
- Other info: Embrace diversity and be part of an inclusive workplace.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28142 - 28598 £ per year.
Salary: £28,142 to £28,598 pro rata.
Contract: 22 hours per week (flexi).
Duration: Fixed term 12 months.
Are you a team player who enjoys working in a busy environment? This role offers an exciting opportunity to join Brighton & Hove City Council’s Property & Investment Team.
- Generous annual leave entitlement
- Flexible working hours scheme
- Access to the Local Government Pension scheme
- 1‑2‑1 support from your Customer Services Manager
- Learning & Development opportunities
- Other staff benefits and discounts such as bus ticket and cycle loans, and reduced‑cost gym membership with Freedom Leisure
About the role
As a Resident Liaison Officer you will assist the Customer Services Manager in delivering excellent customer service. Responsibilities include:
- Investigating and resolving complaints and enquiries from residents, elected members, and colleagues.
- Developing and applying existing systems to monitor and carry out leaseholder consultation.
- Assisting in ensuring compliance with service charges, consultation requirements and regulations, including sections 18‑30 of the Landlord and Tenant Act 1985 (training will be provided if required).
- Using Microsoft Office and in‑house computer systems to monitor and analyse data, ensuring adherence to statutory deadlines.
- Prioritising workload in a busy office environment and meeting strict deadlines.
Encouraging a diverse workforce. Our city is known for its diversity. We are committed to building a workforce that reflects the communities we serve and welcome applications from individuals of all backgrounds, including those from BME or White Other backgrounds and those who identify as disabled, male or trans. Find out more about our commitment to a fair and inclusive workplace by visiting the council's e‑quality resources.
For further information please contact Tracy Lewis, Customer Service Manager, 01273 293517 or email tracy.lewis@brighton-hove.gov.uk.
Resident Liaison Officer in Brighton employer: Brighton & Hove City Council
Brighton & Hove City Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With flexible working hours, generous annual leave, and access to the Local Government Pension scheme, employees can enjoy a balanced work-life while contributing to the vibrant community of Brighton & Hove. The council is dedicated to fostering a diverse workforce and provides numerous learning opportunities, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Brighton & Hove City Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brighton & Hove City Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brighton & Hove City Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brighton & Hove City Council:Your cover letter is your chance to shine! Tell us why you want to work at Brighton & Hove City Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brighton & Hove City Council!
How to prepare for a job interview at Brighton & Hove City Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
