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- Tasks: Help develop and implement a new IT Service Management system to improve services.
- Company: Brighton & Hove City Council, committed to diversity and innovation.
- Benefits: Flexible hybrid working, valuable experience, and a supportive team environment.
- Why this job: Make a real impact by improving systems and collaborating with diverse stakeholders.
- Qualifications: Strong IT skills and a passion for problem-solving and service improvement.
- Other info: Exciting opportunity for career growth in a dynamic, multi-organisation setting.
The predicted salary is between 30000 - 42000 £ per year.
Hybrid, Working from Home or willing to travel to County Hall, Lewes if required.
Job Summary
- Positions available: 2
- Working hours: 37
- Closing date: 2 February 2026
- Job category: Information Technology
- Organisation: Brighton & Hove City Council
Job introduction
Are you passionate about improving systems, working collaboratively with stakeholders, and shaping how services operate? We are seeking a motivated and forward-thinking individual to join us on a secondment to assist with the development and implementation of a new IT Service Management (ITSM) system. This is an exciting opportunity to play a key role in delivering a modern, effective solution that will support teams across the organisation. If you enjoy problem-solving, engaging with people at all levels, and applying strong IT and analytical skills to drive meaningful change, we’d love to hear from you.
Fixed term for: 12 months
Interview date: Week beginning 16th February 2026
This role is available as a secondment to internal applicants in line with our secondment policy. Before applying, please ensure you have read the Secondment policy to ensure you are eligible to apply. In accordance with the policy, please ensure you have the written approval of your line manager before applying. Evidence of this must be included with your application. Successful candidate(s) will be able to start on or after 1 April 2026 subject to pre-employment checks being completed.
About the role
Our IT & Digital Enterprise Application Portfolio (EAP) Team is part of the Orbis Partnership, bringing together East Sussex County Council, Surrey County Council and Brighton & Hove City Council to deliver greater value through shared people, resources and technology. The team supports a range of critical IT & Digital applications across the partnership, including the IT Service Management (ITSM) system that underpins IT service delivery. We are seeking two individuals on twelve-month secondments, from across the Orbis Partnership, to support the development and implementation of a new ITSM platform. These roles will focus on translating business and service requirements into effective ITSM solutions aligned to organisational objectives and ITIL best practice.
You will work with core ITIL processes, including Incident, Problem, Change and Request Management, designing/adapting, configuring and optimising workflows to improve service quality and operational efficiency. Working closely with the existing Cherwell Applications Consultant and key stakeholders, you will configure and customise the ITSM platform, develop automation and integrations with existing council systems, and attend supplier-led training to build in-house capability and reduce reliance on external support.
This secondment offers a valuable development opportunity to strengthen technical ITSM and ITIL knowledge, gain hands-on experience of enterprise system configuration, and contribute to continuous service improvement within a complex, multi-organisation environment.
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview. As part of your application, you will need to upload your Application Form and a supporting statement. Your supporting statement is the most important part of your application as it will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview.
Before you start your application, please read our guidance here as this gives important advice which will increase your chance of success in the shortlisting process.
Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only. There is the option for the suitable candidate to choose to work mostly from home. Attendance at the office with reasonable notice would be required on occasion. This notice would be subject to local team and service working arrangements. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.
For more information about our values and the benefits of working at the council, visit Why work for us Company information.
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it’s what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
EAP Applications Consultant in Brighton employer: Brighton & Hove City Council
Contact Detail:
Brighton & Hove City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EAP Applications Consultant in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Brighton & Hove City Council. A friendly chat can open doors and give you insights that might just land you the job.
✨Tip Number 2
Prepare for the interview by researching the ITSM system and its impact on service delivery. Show us you’re not just a candidate but someone who’s genuinely interested in making a difference in the organisation.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you’ve tackled challenges in the past. We want to see your analytical side and how you can apply it to improve systems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the info you need to ace your application.
We think you need these skills to ace EAP Applications Consultant in Brighton
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a good look at the job description. It’s packed with info about what we’re looking for, so make sure you understand the role and how your skills fit in.
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Use it to highlight your relevant experience and how it aligns with the essential requirements. Be specific and show us how you can contribute to our team.
Follow the Application Guidelines: We’ve got some guidelines on our website that are super helpful. Make sure you follow them closely when filling out your application form and uploading your documents. It’ll help us see you in the best light!
Don’t Forget Your Line Manager’s Approval: If you’re applying as an internal candidate, remember to get your line manager’s approval before submitting your application. Include evidence of this in your application to keep everything smooth sailing!
How to prepare for a job interview at Brighton & Hove City Council
✨Know Your ITIL Basics
Make sure you brush up on your ITIL knowledge before the interview. Understand the core processes like Incident, Problem, Change, and Request Management. Being able to discuss these concepts confidently will show that you're ready to dive into the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you improved systems or processes. This will demonstrate your analytical skills and your ability to drive meaningful change, which is key for this position.
✨Engage with Stakeholders
Since this role involves working closely with various stakeholders, be ready to discuss how you’ve successfully collaborated with others in the past. Highlight your communication skills and your approach to building relationships, as this will be crucial for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the new ITSM system and the team dynamics. This shows your genuine interest in the role and helps you understand how you can contribute effectively. Plus, it gives you a chance to assess if the organisation aligns with your values.
