At a Glance
- Tasks: Support disabled residents with home adaptations, ensuring their independence and safety.
- Company: Brighton & Hove City Council, committed to diversity and community impact.
- Benefits: Flexible working, training opportunities, and a supportive team environment.
- Other info: Join a diverse team and enjoy excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
This is a permanent contract within the Housing Adaptations Service, a team carrying out a high volume of home adaptations.
About the role
This is an opportunity to join the Housing Adaptations Service, an integrated team of Occupational Therapists (OT) and technical officers providing housing adaptations for disabled residents across the city. This role will allow you to be part of a team making a real difference to the lives of our service users, promoting personal independence and safety in their daily lives.
In this role you will be:
- Dealing sensitively with customers (some who are vulnerable adults) and their families or carers, dealing appropriately with customer complaints and gathering customer feedback whilst ensuring that these are recorded appropriately and passed onto managers for action.
- Processing new referrals and enquiries and maintaining accurate client and organisational data using the relevant data entry electronic storage systems.
- Providing a limited casework service including advice, information, and support to service users and provide clear responses to customers.
- Dealing with payments, ensuring that correct payment has been received or made for services HMO licensing. Use the financial system to input and monitor payments. Monitor budgets and liaise with payments team when necessary to resolve queries.
We can offer flexible working, with an office location in Hove and options for hybrid working. Training and development opportunities are available and encouraged.
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.
Encouraging a diverse workforce
Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.
Customer Support Officer - Adaptations in Brighton employer: Brighton & Hove City Council
Brighton & Hove City Council is an exceptional employer, offering a permanent role within the Housing Adaptations Service that allows you to make a meaningful impact on the lives of disabled residents in Brighton. With a commitment to flexible working arrangements, ongoing training and development opportunities, and a diverse and inclusive work culture, you will thrive in an environment that values your contributions and supports your professional growth.
Contact Details:
Brighton & Hove City Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Officer - Adaptations in Brighton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Brighton & Hove City Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer support. Think about how you’d handle sensitive situations with vulnerable adults, as this role requires empathy and understanding.
✨Tip Number 3
Show your passion for making a difference! In your conversations or interviews, share examples of how you've positively impacted others in previous roles. It’s all about demonstrating your commitment to service users.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the resources you need to ace your application and interview process.
We think you need these skills to ace Customer Support Officer - Adaptations in Brighton
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you dive into your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Customer Support Officer. Make sure you understand the role and how your skills fit in!
Craft a Strong Supporting Statement:Your supporting statement is your chance to shine! Use it to highlight your relevant experience and how it aligns with the essential requirements. Be specific and give examples that show how you can make a difference in our Housing Adaptations Service.
Keep it Clear and Concise:When writing your application, clarity is key. Avoid jargon and keep your language straightforward. We want to see your personality come through, so don’t be afraid to let us know who you are while keeping it professional!
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re following the correct process. Plus, you’ll find all the guidance you need right there!
How to prepare for a job interview at Brighton & Hove City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Officer role and the Housing Adaptations Service. Familiarise yourself with the key responsibilities, especially how to handle sensitive customer interactions and manage complaints. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Empathy
Since you'll be dealing with vulnerable adults, it's crucial to convey your empathy and understanding in the interview. Prepare examples from your past experiences where you've successfully supported customers or clients in difficult situations. This will highlight your ability to connect with service users and their families.
✨Be Ready with Data Management Examples
As part of the role, you'll need to maintain accurate client data and handle financial transactions. Be prepared to discuss your experience with data entry systems and any relevant software. If you have specific examples of how you've managed data or budgets in previous roles, share those to show your competence.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or the challenges faced by the Housing Adaptations Service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
